1 Reply Latest reply on Jul 20, 2013 3:09 AM by sjpt

    Autorizar computador com ID

    Gabriel_kep@hotmail.com

      formatted my computer and when I went to the authorization of the computer with my ID gave this message: You can only authorize this computer with an Adobe ID which has not been previously used. what should I do now?

        • 1. Re: Autorizar computador com ID
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Unfortunately, it often then gives misleading error messages about what is wrong.  (I don't think ADE2.0 went through any product test.) 

          The message you have seen is a common incorrect message.

           

          Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your Adobe ID.