This has been a continuing problem, sometimes even with the Adobe fix in the Adobe Tech Note.
I recall seeing a recent case of this that was finally resolved by Adobe. You may have to contact Adobe directly on this one.
But let me see if I can find the thread that "I think" that I recall.
Have you atempted to contact Adobe directly on this matter?
To be continued....
I was on chat with them for about 45 minutes a couple of days ago. I had to leave, but the couple of things they tried didn't seem to work.
I would give the Adobe Chat line another try.
I am still searching for the thread on this matter that caught my attention recently. I am almost certain that it involved a Mac user who could not get that Adobe fix to work, and Adobe or between the two finally resolved the problem.
I will keep looking for that thread to make sure it was not a mis-recollection.