What version of iOS are you running? There are known issues with the beta of iOS 7, where the companion app doesn't work, and we're working on a fix for this - in the meantime, you should continue with iOS 6 or earlier.
Other than that, can you verify that Scout works locally (i.e. on content in the browser on the local machine), and also from another remote machine (see the instructions for remote profiling in the getting started guide here: http://www.adobe.com/devnet/scout/articles/adobe-scout-getting-started.html). It would be especially useful if you could test with a remote machine over wifi (e.g. a laptop). This would rule out any issues with your network, such as a firewall that's blocking connections.
When you connect using the companion apps, are you typing in the IP address directly, or relying on the app to discover the Scout machine? This discovery uses the Bonjour service, and it's possible this could be being blocked by your network - so I would try typing in the IP address directly, to see if that works.
Let me know how you get on!
Thanks for the reply! Here is some more information:
I am running iOS 6.1.3 on my iPad 2.
Scout works on my local machine. I can start my game from Flash Builder or the web and Scout will pick it up.
Using the Scout Companion App I am entering the specific IP Address of my computer to which Scout should connect. The IP Address is correct.
All that said, it was a firewall problem. Some department settings had kicked in when I updated/re-installed Scout that blocked all the ports it was trying to use. Is there a way the Scout program on the desktop could detect whether or not the port was blocked and display the result? That would be a nice way to notify the user of a potential problem.
Thanks so much!
I'm glad that you resolved the issue!
Unfortunately, it's not easy for the companion app to distinguish between Scout not running, and being blocked by a firewall. The best way to detect it is to look at your firewall settings.