16 Replies Latest reply on Jul 23, 2013 8:31 AM by alanmayell

    Unable to download Flash Player 11

    alanmayell

      When trying to instal lash Player 11 I get the following message " the user does not have sufficient privillages to install Adobe Flash Player" I have no idea why this is happening. This is my personal Lap top. Can you please explain. I am unable to see almost any video now.

       

      Thank you

        • 1. Re: Unable to download Flash Player 11
          Mike M Level 6

          Download the Adobe Flash Player installer directly by clicking one of the following links.

          Flash Player for ActiveX (Internet Explorer)

          Flash Player Plug-in (All other browsers)

           

          It won't go through a download manager and you should be able to install it.

          • 2. Re: Unable to download Flash Player 11
            alanmayell Level 1

            Hi, unfortunately I then get the message, could not be written due to insufficent permission. I have checked my system and I am the administrator and there are no other accounts on it.

            • 3. Re: Unable to download Flash Player 11
              pwillener Level 8

              Right-click on the downloaded installers and select 'Run as Administrator'.

              • 4. Re: Unable to download Flash Player 11
                alanmayell Level 1

                Sorry, could you explain that further?

                Thank you

                • 5. Re: Unable to download Flash Player 11
                  pwillener Level 8

                  Maybe I need to know your operating system before going further?

                  • 6. Re: Unable to download Flash Player 11
                    alanmayell Level 1

                    Hi, Windows 7 Home . The Laptop is a Packard Bell only 1 yeat old.

                    Thanks for your help

                    • 7. Re: Unable to download Flash Player 11
                      pwillener Level 8

                      Download the two installers from C F McBlob's links, and save them to disk, then close all browser windows, right-click on each installer and select 'Run as Administrator'.

                      • 8. Re: Unable to download Flash Player 11
                        alanmayell Level 1

                        HI, have done as you suggested, unfortunately with the same ''lack of permissions'' result

                        • 9. Re: Unable to download Flash Player 11
                          pwillener Level 8

                          That is rather strange!

                           

                          Can you post the contents of the FlashInstall.log file in C:\WINDOWS\system32\Macromed\Flash ?

                          • 10. Re: Unable to download Flash Player 11
                            alanmayell Level 1

                            I am sorry, I don't know what that means

                            • 11. Re: Unable to download Flash Player 11
                              pwillener Level 8
                              1. open Windows Explorer and navigate to C:\WINDOWS\system32\Macromed\Flash
                              2. open the FlashInstall.log file
                              3. select all (Ctrl+A), then copy (Ctrl+C)
                              4. paste it (Ctrl+V) here in the forum
                              • 12. Re: Unable to download Flash Player 11
                                alanmayell Level 1

                                OK, as instructed, hope this is OK. Thank you for your hel and understanding

                                 

                                =O====== M/11.2.202.235 2012-05-10+04-51-05.567 ========
                                0000 [W] 00001113 C:\Windows\system32\Macromed\Flash\\* 3
                                0001 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\2349.dir\InstallFlashPlayer.exe" -iv 4
                                0002 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                                0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
                                0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                                0006 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0008 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
                                0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
                                0010 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
                                0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0012 [I] 00000011 1
                                0013 [I] 00000012
                                =X====== M/11.2.202.235 2012-05-10+04-51-31.089 ========

                                =O====== M/11.3.300.257 2012-06-19+09-56-37.545 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{FC58A18A-12BF-451D-B3F1-1DE95EC0C841}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 4 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_2_202_235_ActiveX.exe/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_257.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_257_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_257_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.3.300.257 2012-06-19+09-56-42.365 ========

                                =O====== M/11.3.300.265 2012-07-12+04-13-38.074 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{9864628A-AD2B-41F3-BF5C-A6E8183CD917}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_265.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_265_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_265_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.3.300.265 2012-07-12+04-13-52.004 ========

                                =O====== M/11.3.300.268 2012-07-27+05-26-24.982 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.3.300.268 2012-07-27+05-26-25.559 ========

                                =O====== M/11.3.300.268 2012-07-27+05-26-21.332 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{E63FC3D7-4EB7-47AB-AA99-4A046B3043DF}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.3.300.268 2012-07-27+05-26-44.677 ========

                                =O====== M/11.3.300.270 2012-08-04+06-20-53.250 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{B90FC8BB-9BAB-4A38-BD8B-ED9742E0F6B8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_270.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.3.300.270 2012-08-04+06-21-13.514 ========

                                =O====== M/11.3.300.271 2012-08-15+11-18-21.232 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{EE023F72-4164-47BC-BAC3-02D1BBEA95E4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_271.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_271_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.3.300.271 2012-08-15+11-18-25.678 ========

                                =O====== M/11.4.402.278 2012-09-22+17-57-01.116 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_278_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.4.402.278 2012-09-22+17-57-01.276 ========

                                =O====== M/11.4.402.278 2012-09-22+17-56-49.332 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{DACFA28B-4745-4E71-85B1-39AFA5FBA599}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_278.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_278_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_278_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.4.402.278 2012-09-22+17-57-04.418 ========

                                =O====== M/11.4.402.287 2012-10-09+16-38-11.753 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{6EE5640E-7625-4F3A-B9B3-35B6F14F8025}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_4_402_287.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_4_402_287_ActiveX.dll
                                0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0007 [I] 00000012
                                =X====== M/11.4.402.287 2012-10-09+16-38-14.358 ========

                                =O====== M/11.5.502.110 2012-11-10+06-38-35.025 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{B65BFB5F-7AE1-4FBC-B1B4-1F49A39FABD9}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_110.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_110_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.5.502.110 2012-11-10+06-38-37.280 ========

                                =O====== M/11.5.502.135 2012-12-18+22-07-39.192 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{30502D69-016E-4A5C-A7ED-655A3FAE8298}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_135.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_135_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_135_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.5.502.135 2012-12-18+22-07-45.842 ========

                                =O====== M/11.5.502.146 2013-01-09+05-47-08.190 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.5.502.146 2013-01-09+05-47-08.850 ========

                                =O====== M/11.5.502.146 2013-01-09+05-47-00.950 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{D653F6B0-A0A5-431E-9EF4-CEA1D26C7812}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_146.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_146_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.5.502.146 2013-01-09+05-47-12.380 ========

                                =O====== M/11.5.502.149 2013-02-08+11-04-07.209 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_149_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.5.502.149 2013-02-08+11-04-07.269 ========

                                =O====== M/11.5.502.149 2013-02-08+11-04-01.967 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{E64E0CE1-0549-452A-9B43-A20A205C6D37}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_5_502_149.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_149_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_5_502_149_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.5.502.149 2013-02-08+11-04-10.159 ========

                                =O====== M/11.6.602.171 2013-02-27+06-10-13.001 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_171_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.6.602.171 2013-02-27+06-10-13.011 ========

                                =O====== M/11.6.602.171 2013-02-27+06-10-07.611 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{2D384BD8-AB5B-48DC-A39A-442C70BF529F}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_171.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_171_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_171_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.6.602.171 2013-02-27+06-10-15.911 ========

                                =O====== M/11.6.602.180 2013-03-13+18-38-31.590 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.6.602.180 2013-03-13+18-38-31.720 ========

                                =O====== M/11.6.602.180 2013-03-13+18-38-26.831 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{D800F09C-C950-4E1A-BE7B-5041CAC5575B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_6_602_180.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.6.602.180 2013-03-13+18-38-32.354 ========

                                =O====== M/11.6.602.180 2013-04-06+09-02-11.591 ========
                                0000 [I] 00000010 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe -Embedding
                                =X====== M/11.6.602.180 2013-04-06+20-40-21.001 ========

                                =O====== M/11.6.602.180 2013-04-08+08-19-39.216 ========
                                0000 [I] 00000010 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe -Embedding
                                =X====== M/11.6.602.180 2013-04-10+12-51-19.385 ========

                                =O====== M/11.6.602.180 2013-04-30+15-32-53.267 ========
                                0000 [I] 00000010 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe -Embedding
                                =X====== M/11.6.602.180 2013-04-30+15-33-05.899 ========

                                =O====== M/11.6.602.180 2013-04-30+15-36-16.731 ========
                                0000 [I] 00000010 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe -Embedding
                                =X====== M/11.6.602.180 2013-04-30+15-38-48.804 ========

                                =O====== M/11.7.700.202 2013-05-15+12-14-04.388 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_202_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.7.700.202 2013-05-15+12-14-04.918 ========

                                =O====== M/11.7.700.202 2013-05-15+12-14-01.720 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{A2CB07E7-B335-4FA0-8917-7C84360B013B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_7_700_202.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_202_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_202_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.7.700.202 2013-05-15+12-14-05.418 ========

                                =O====== M/11.7.700.224 2013-07-04+21-39-57.531 ========
                                0000 [I] 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe" -refreshIEElevationPolicies
                                =X====== M/11.7.700.224 2013-07-04+21-39-57.968 ========

                                =O====== M/11.7.700.224 2013-07-04+21-39-31.619 ========
                                0000 [I] 00000010 "C:\Windows\TEMP\{FE6E010A-861C-4D48-B8D5-D781927A91B9}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\TEMP\{EA871335-06B9-4D4A-A3A5-FDCF5301D272}\Flash64_11_7_700_224.ocx
                                0004 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe
                                0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe
                                0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.dll
                                0007 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0009 [I] 00000012
                                =X====== M/11.7.700.224 2013-07-04+21-39-59.013 ========

                                =O====== M/11.8.800.94 2013-07-17+18-22-31.376 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{573BEB1E-6946-4BEE-B010-00DB197469DF}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 10 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.8.800.94 2013-07-17+18-22-39.233 ========

                                =O====== M/11.8.800.94 2013-07-19+04-35-57.914 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{722F98A5-EA6B-4AD7-BF67-119B14DB80CC}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 8 -au 0
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.8.800.94 2013-07-19+04-36-01.096 ========

                                =O====== M/11.8.800.94 2013-07-19+05-11-48.763 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{322A5D67-217B-404B-BF60-F7775AD104DB}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 8 -au 0
                                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
                                0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                                0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
                                0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                                0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0007 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0008 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0009 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0010 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_8_800_94.dll
                                0011 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_Plugin.exe
                                0012 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
                                0013 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0014 [I] 00000012
                                =X====== M/11.8.800.94 2013-07-19+05-11-50.434 ========

                                =O====== M/11.8.800.94 2013-07-20+12-11-46.833 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{B63720AE-8DC7-4745-BBB6-CA37A56F738F}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 8 -au 0
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0008 [I] 00000012
                                =X====== M/11.8.800.94 2013-07-20+12-11-49.363 ========

                                =O====== M/11.8.800.94 2013-07-21+03-52-25.138 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{74B0D40F-1CAE-479B-BE3A-2B1FF367B635}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                =X====== M/11.8.800.94 2013-07-21+03-52-27.228 ========

                                =O====== M/11.8.800.94 2013-07-22+04-12-26.955 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{4C1759BD-EF93-473B-B580-EBE5F7E41368}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                =X====== M/11.8.800.94 2013-07-22+04-12-30.309 ========

                                =O====== M/11.8.800.94 2013-07-22+04-14-46.163 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{210934DF-31D7-42D3-A28E-7079CE06B415}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
                                0003 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
                                0005 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0006 [W] 00001036 Software\Opera Software/Plugin Path 2
                                0007 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_8_800_94.dll
                                0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_Plugin.exe
                                0009 [I] 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
                                0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                =X====== M/11.8.800.94 2013-07-22+04-14-48.207 ========

                                =O====== M/11.8.800.94 2013-07-22+04-15-20.133 ========
                                0000 [I] 00000010 "C:\Users\Denise\AppData\Local\Temp\{F0EE5376-B562-4429-B577-BCEE3556A4A7}\InstallFlashPl ayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                                0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_8_800_94.ocx
                                0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
                                0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.dll
                                0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                                0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                                =X====== M/11.8.800.94 2013-07-22+04-15-22.098 ========

                                • 13. Re: Unable to download Flash Player 11
                                  pwillener Level 8

                                  Looks perfectly normal; no errors in that log!  I do not understand why you get that message.

                                   

                                  Maybe I need to look further; can you also post the contents of the FlashInstall.log file in folder C:\Windows\sysWOW64\Macromed\Flash

                                  • 14. Re: Unable to download Flash Player 11
                                    alanmayell Level 1

                                    HI, it says access is denied

                                    • 15. Re: Unable to download Flash Player 11
                                      pwillener Level 8

                                      Aha!  You may have found the root of your problem.

                                       

                                      Perform a clean install: http://forums.adobe.com/thread/928315

                                      • 16. Re: Unable to download Flash Player 11
                                        alanmayell Level 1

                                        Followed your instruction and the Video on the page. At first it would not let me delete the files shown. However, I have re-installed and, fingers crossed, it seems now to be working. Thank you for your time and effort.

                                        Alan