Mr. Michael J. Vaughn
What version of Premiere Elements are you using and on what computer operating system is it running?
What is your redemption code?
Have you registered your version of Premiere Elements yet?
If you have you should be able to find your serial number at Adobe under your Adobe Account.
How did you purchase the product...boxed or from online download from Adobe?
Let us start here. It sounds like contact with Adobe may seem in order.
We will be watching for your follow up.