1 Reply Latest reply on Jul 22, 2013 12:55 AM by sjpt

    Authorization won't happen???

    thecaseone1

      When I try to authorize digital editions, I get E_Adept_Request_expired, so what is happening, and how canI fix this?

        • 1. Re: Authorization won't happen???
          sjpt Level 4

          Various possibilities, I can't be sure which (if any) will help.

           

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your Adobe ID.

           

          Check that the time and timezone on your computer are correct.

           

          There are lots of bugs in ADE2.0.  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172