1 Reply Latest reply on Jul 23, 2013 10:02 AM by sjpt

    Authorization Problem

    CL_KE

      Hi! I'm having the following problem: I use two computers. I want to authorize both with the same adobe id. I get the following error message:"ou can only authorize this computer with an Adobe ID that hasn'nt been previously used to authorize any other computer or mibil device." What can I do? Thanks!

        • 1. Re: Authorization Problem
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          The message you saw is a common incorrect message for it to give.

          I don't think anyone did any product test on ADE2.0.

           

          Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your Adobe ID.