Geoff Theys Prod
Have you checked the integrity of your firewire cable and the computer firewire port? Is a firewire hub involved?
Are your configurations all for HDV, not DV...Get Media/HDV camcorder?
As a control, can you capture firewire the HDV data, using HDV Split?
All our configs are for Pal HDV 1080i mode in camera and Adobe element project preset is Pal HDV HDV 1080i 25 to match camera.
The elements device manager can shuttle the tape in the camera forward/back etc but cannot capture in the HDV capture mode
If we put the device manager into DV mode it will capture the footage even though the camera is in HDV mode?
Previously the device manager captured the HD footage and recognised the camera itself in the window and suddenly it doesnt recognise the camera in that window and can only capture HDV footage if we go to capture mode for DV camera where it only recognises a Micorsoft DV camera VC generic setting??
That tells me that the port and cable are working perfectly.
Could a setting in Premiere elements be wrong?? DV/HDV device control is selected in preferences. HD anomorphic is also selected.
Geoff Theys Prod
Please review the following Adobe Tech Document on Capture Firewire to see if you spot anything different in what is described in it as compared to your particular workflow and settings.
Found the culprit .. a setting in camera for I-Link Con (convert) was set on instead of being off .. therefore all footage was being converted down to DV from HDV!
Georff Theys Prod
Thanks for the follow up with good news that you found the source of the issue. Great job.
Your follow up information will give others in a similar situation a factor to explore in troubleshooting.