When I get a video file into Premiere Elements 10, in this case a WMV file, I only see the bottom half of it in the editing panel.
The sound is OK but not the video.
This file works fine on other machines, I can import it, edit it and render a new one but on one machine I can't.
The machines are the same and up until a day or so ago worked fine.
Is there a setting that has been accidentally changed possibly?
Any thoughts would be greatly appreciated.
Are you working with WMV files?
If so, please see the announcement at the top of this forum:
MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:
"MS bulliten MS13-057. Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem
For us, it occurs when decoding WMV9 files. Not all uses of WMV decoding are affected, but I confirmed that when connecting the WMV decode DLL to a sample grabber for RGB32 video, the frames arrive black on top, so that points directly to decoding internals of the WMV Decode dll.
You can uninstall these windows updates to resolve your problem."
There are several threads on the problem that this Update is causing on the PrE and PrPro Forums, so one can get more details. So far, there is not another fix from either MS, or Adobe.
Also, see this Adobe KB Article: http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.h tml
Thanks for the quick response Steve.
Looks like this'll do the job.