6 Replies Latest reply: Aug 3, 2014 11:14 AM by i4o RSS

    Creative Cloud will not connect to internet

    bsyracuseafl Community Member

      I know this has been brought up already, but I have not seen it answered. I recently purchased Creative Cloud for teams. It downloaded for everyone and we were all working away. Somehow, we were all switched to trial version and if I try to activate it, I get a  warning that I am not connected to the internet. I am connected to the internet though.If I go through the Creative Cloud login box, it says I do not have an internet connection also. I work at a large company with a pretty strict IT department. They have tried to figure out what needs to be open. They have opened all Adobe servers. They opened some that didn't even say Adobe. Calling Adobe hasn't gotten us anywhere. No help at all. I spend half my time trying to slowly spell stuff so the dude on the other end can understand me. When things aren’t working, I need to speak with someone who speaks the same language I do. Super frustrated. One guy said, "Your IT dept. just needs to open everything up." Really? Yeah, they are going to do that. Just open it all. I haven't been able to get anyone to give me a specific list of servers IT needs to open or things they can do. I found a few servers on here and IT opened them, but clearly something is being missed.

       

      I am on a PC running Windows 7. Creative Cloud Team member and we are all having the same issue. Our IT dept handles the security/firewall, not the individual user.

        • 1. Re: Creative Cloud will not connect to internet
          eacraft Community Member

          Same situation here. The Creative Cloud app when connected to company firewall or VPN never lists any updates available. If I however connect my company laptop to my home netwrok, without going through VPN it does pull down the update list and I can then update it on or off the firewall. Through some digging I found that the issue is related to the swupmf.adobe.com (software update manifest, I am guessing) url being unaccessible. I spoke with our IT group and they need to know all access required by the application to be able to properly investigate the required access.

           

          What protocols are involved in the Adobe Creative Cloud application for authorization, downloads, updates, and manifests?

          What URLs are involved in the Adobe Creative Cloud application for authorization, downloads, updates, and manifests?

          What ports are involved in the Adobe Creative Cloud application for authorization, downloads, updates, and manifests?

          What redirects are involved in the Adobe Creative Cloud application for authorization, downloads, updates, and manifests?

          • 2. Re: Creative Cloud will not connect to internet
            bsyracuseafl Community Member

            I finally got someone at Adobe to help me. He sent me the info below that I then sent to IT. It all works now.

             

            Please check with you Network Admin if the Port 80 and 443 are open. Also, you need to have access to https://activate.adobe.com and https://lm.licenses.adobe.com. These currently resolve into 192.150.16.69 and 192.150.16.211 respectively.

             

            Also use the following host/port combinations when logging in to the Adobe Creative Cloud Desktop access app with an Adobe ID to download, install and activate the Creative Cloud membership.

            ccmdls.adobe.com:443 (2.20.221.235)

            ims-na1.adobelogin.com:443 (192.150.3.161)

            na1r.services.adobe.com:443 (192.150.3.51)

            prod-rel-ffc-ccm.oobesaas.adobe.com:443 (23.21.80.11)

            1. lm.licenses.adobe.com:443 (192.150.16.211)
            2. ccmdl.adobe.com:80 (80.239.221.9)
            3. swupmf.adobe.com:80 (2.20.211.235)
            4. swupdl.adobe.com:80 (80.239.221.58)

             

              Also, confirm with your Network Admin if the network has internet security software like Watch Guard installed. If so Adobe applications should be added to the exceptions list.

            • 3. Re: Creative Cloud will not connect to internet
              Jeremy Lerman

              RE "I finally got someone at Adobe to help me. He sent me the info below that I then sent to IT. It all works now."

               

              This is great, a solution.........for IT geeks, not graphic designers who don't mess in such an IP numbered world.

               

              What is the solution for the rest of us? what do we click?

              • 4. Re: Creative Cloud will not connect to internet
                Jeremy Lerman Community Member

                I've uninstalled this Cloud Desktop rubbish.

                 

                I just wanted to try out Edge Reflow.

                 

                That's when the trouble started, because, to get anywhere near close to actually downloading anything from Adobe Cloud, I had to carry out the following installations:

                • I had to download Adobe Application Manager afresh (over 60MB if you don't mind) in order to update my previously working copy (it worked yesterday, updating Premiere Pro files, so why didn't it work today, huh?)
                • I had to install the Adobe Cloud desktop garbage....which, after a successfull installation, pooped out beautifully, classically informing me there was "no internet connection".
                • So I Googled for a solution - because, Dear Idiotic Adobe - I DO have an Internet connection (madness)
                • Landed at this page and decided it wasn't worth dicking around any further, especially when the actual solution only works for IT folks.

                 

                So much for trying out Edge Reflow.

                 

                 

                 

                .

                • 5. Re: Creative Cloud will not connect to internet
                  philipwarner2000

                  I just turned off my Norton Smart Firewall and it worked.

                  • 6. Re: Creative Cloud will not connect to internet
                    i4o

                    I don't really understand, how could ports 80 and 443 be closed. Everybody is using http and https for browsing. I have the same issue and I don't really see any answer here.