1 Reply Latest reply on Jul 25, 2013 2:19 AM by Peter Spier

    Adobe Indesign CC crash problem

    ron jenkin

      I am having trouble with my Indesign CC application.

       

      Everytime I try to launch the app (this was after trying to open a document previous worked on in Indesign CS5), just as it starts opening up, it brings up the message "restore windows" and "don't restore windows". Irrespective of what I do, it crashes after that everytime. I have already tried removing the cache files and putting them into the trash bin temporarily. I have also tried uninstalling and re-installing the app, as well deleting the existing preferences file.

       

      Should I send you the error code as well - would that help?

       

      regards

       

      Jacques Polome

      JamDesign