3 Replies Latest reply on Jul 26, 2013 9:05 AM by Charles VW

    Premiere CC crash with XDCAM MXF

    m-sanchez Level 1

      I work in a Project for a few days with many MXF Files (XDCAM HD422).

       

      Everything worked fine until today:

       

      When I click on a MXF File I already used the last days in a sequence - Premiere CC crashes with this on my display:

      Bildschirmfoto 2013-07-25 um 16.11.00.png

       

      I've resettet Premiere Preferences already - no change.

      Some MXF Files already work but most of them generate that crash error.

       

      What can I do?

        • 1. Re: Premiere CC crash with XDCAM MXF
          Charles VW Adobe Employee

          This is crashing when trying to add append a track that doesn't actually exist to a sequence (sequences are sometimes used under-the-hood to wrap media).

           

          Does making the MXF file go offline, and then relinking it help?  When you click on it, where are you clicking on it (i.e. in the Timeline Panel, in the Project Panel, etc)?  Any screenshots you can share?

          1 person found this helpful
          • 2. Re: Premiere CC crash with XDCAM MXF
            m-sanchez Level 1

            Hey...thank you....

             

            Making the MXF offline and relink again solved my problem.

             

             

             

            But doesn't matter where I've clicked - same error in bin as in timeline but now everything just works fine again...

             

            But I don't understand why this happened?

            • 3. Re: Premiere CC crash with XDCAM MXF
              Charles VW Adobe Employee

              I don't understand why it happened either without more information.

               

              You could perhaps post your saved project where it was happening and one of us could investigate for the future.  That's probably the quickest thing to do without having to play 20 questions.

               

              I'm glad the workaround helped you, but I'm sorry to hear that you had the problem in the first place.