6 Replies Latest reply: Jul 25, 2013 6:45 PM by kmw5340 RSS

    Issues downloading Photoshop CC

    kmw5340

      Hi all - I'm running on a Macbook Pro with OSX 10.6.8. I purchased a Creative Cloud membership in June for my freelance work and successfully downloaded Dreamweaver CS6 at that time. However, when I went to download Photoshop CC, I got the following error message from Adobe Application Manager: "Installation completed though some optional components failed to install correctly."

       

      When I go to open Photoshop out of my applications folder on my computer, it shows up grey with a circle with a line through it and I get the following error: "You can't open the application Adobe Photoshop CC because it may be damaged or incomplete."

       

      When I choose to view "more details" in the notes from AAM, these are the errors that come up in the file:

       

      Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

      -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 5 error(s)

      ----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} ----------- ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21) ----------- Payload: AdobeColorCommonSetRGB CC 5.0.0.0 {C8DEBB29-3EB0-4B97-B652-4DE482B111BC} ----------- ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11) ----------- Payload: AdobeColorPhotoshop CC 5.0.0.0 {5C5D62C9-91C6-415E-857E-9130C0F52C66} ----------- ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3) ----------- Payload: AdobeColorVideoProfilesCS CC 5.0.0.0 {CE9B1B00-0421-4701-9698-1C14646D6D94} ----------- ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 5) ----------- Payload: Adobe Photoshop CC Core 14.0.0.0 {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} ----------- ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3933) -------------------------------------------------------------------------------------

       

      Additionally, I've already tried to run the Cleaner tool with no success. I've also tried to uninstall whatever this corrupted version is, but downloading it again yields the same result. I've replicated this error every time.

       

      ANY help would be greatly appreciated, as I've been struggling with this for over a month and I'm really quite frustrated. I'm currently in the process of downloading InDesign CC to see if that will install correctly, I can provide an update on that once the download completes. Thanks!

       

      ---

      Update: I recieved similar errors with InDesign, but the program opens and seems to run fine.

       

      These are the errors:

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 2 error(s)

       

      ----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21)

      ----------- Payload: AdobeColorCommonSetRGB CC 5.0.0.0 {C8DEBB29-3EB0-4B97-B652-4DE482B111BC} -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)

      -------------------------------------------------------------------------------------

       

      Message was edited by: kmw5340