Dead links in CC Exchange Panel; in CS6 extensions don't install

Hi, Lea,

Thanks for responding.  Yes, both panels seem to be version 1.0.   The

extension manager is the one I just (today) downloaded from the CC

downloads site.  I had been having download/update problems, so this

morning I uninstalled and cc-cleaned all the CC apps, including desktop

link, and reinstalled the four or so that I use.  This didn't change the

behavior of the Exchange panels in either version.  Everything else seems

to be working normally.

If the web site isn't misleading, shouldn't the new CC extension manager

replace the CS6 one and work for both programs?  I do still have the CS6

ext mgr in my program list, but clicking it doesn't open anything,  Neither

does the exe file in the file location for the CS6 ext mgr.  Should I be

deleting these manually?  I don't want to destroy any CS6 software that I

can't replace.

As to what doesn't work in CC Exchange:  when the panel opens, it becomes

white and then changes to the black welcome panel, saying that there's an

available update in PS.  (There isn't; PS CC is up to date.)  Nothing in

that welcome panel is live except for the little menu at upper right that

has links to launch or install ext. mgr or access help, etc. The other

items in the pre-installed Extensions (Kuler, Mini-Bridge) seem fine.

In CS6, Exchange panel opens normally and connects to the extensions I

already have.  The tabs are live, as are the download links.  BUT, a

selected extension will download but never complete installing.

Eventually, the "moving circle" stops, and I get a "try again" message.

Sounds to me as though there's a corruption somewhere in the CS6 version.

What do you think?

Gail

I do appreciate your help.  Your suggestions make sense entirely, but the

problems have multiplied.  Unfortunately, I'm going to have to call

Customer Service, and spend the necessary hours! to get this fixed.

I did uninstall (and cleaner tool) Ext Mgr CS6, but it won't re-install.

(Installer says to use the Support Advisor, which says to use the cleaner

tool to remove the Ext MrgEXCEPT it is no longer on the Cleaner listor

anywhere else in my computer that I can find.)   Also, while all the CC

apps I un- and re-installed yesterday are working, the two big ones failed

to do their updates last evening.  I have tried to find and work with the

error codes, but the instructions and links are either not to be found or

not workable.  (I.e., the error codes--and the tech notes about

them--aren't to be found through any of the links Adobe provides in its

help or search instructions.  I'm sure they are there somewhere, but Adobe

doesn't make it possible, for me at least, to find them.)

Again, thank you.  I'm a little frustrated with Adobe.  I spent about 30

hours earlier this year with Adobe tech support in order to solve a problem

that was, finally, entirely the fault of an Adobe server.  So you can see

why I'm not eager to make that phone call.

Gail

Ok.  I followed your suggestions.  I also found in the AppData an Extension

Manager 7.0 (no indication of CC or CS) and deleted it, too.  I assume this

was ok to do.

It took some time and fiddling to extract and install, but that seems to

have worked.  I believe the Ext Mgr works, but it gets hung up trying to

download extensions.  That is, when I open it, it gets about 2/3 across the

"loading extensions" bar and then freezes (I have to use task mgr to close

it).

I think it's Adobe Exchange that may be the problem.  In PS CS6, the items

already in the ext. mgr seem to work (e.g., Kuler, Paper Texture Pro), but

the Exchange extension itself opens only a black panel and doesn't respond

in any way. (See below for more info.)

In PS CC, the Kuler and Mini Bridge extension work normally, I think, but

the Exchange panel opens (blank) and can't be closed until an error message

appears that the command couldn't be completed because "the extension could

not be loaded."

When the CS6 Ext Mgr gets hung up, and the Task Mgr is used to close it,

the Tsk Mgr offers the following details.  Maybe they'll be helpful.  I'd

be most grateful if you could solve this Exchange problem, so I'd have to

be concerned only with failed updates, which I'm sure are fairly common

these days.

Problem signature:

  Problem Event Name:    AppHangB1

  Application Name:    Adobe Extension Manager CS6.exe

  Application Version:    6.0.7.0

  Application Timestamp:    51e3622d

  Hang Signature:    dd44

  Hang Type:    6144

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Hang Signature 1:    dd44f1ebbff1fe5ee45288b3764bd45d

  Additional Hang Signature 2:    b388

  Additional Hang Signature 3:    b38839b95fa5ad913a4739800c351dec

  Additional Hang Signature 4:    dd44

  Additional Hang Signature 5:    dd44f1ebbff1fe5ee45288b3764bd45d

  Additional Hang Signature 6:    b388

  Additional Hang Signature 7:    b38839b95fa5ad913a4739800c351dec

Many thanks.

Gail

Hi, fgregor,

I have finally gotten the original problems solved (as of Aug 2), but I'd like to comment on your "you can always get CS6 versions" as a CC member.  I've been to the link, which takes one to downloads page, and I don't see any way of downloading a CS6 app.  I've been looking to replace Muse CS6, and all that's offered is Muse CC.  I checked one or two other apps as well, in case this is a Muse situation only.  What am I missing?

Gail