1 2 Previous Next 46 Replies Latest reply on Sep 7, 2016 5:51 AM by mallison2

    InDesign CC won't package my files

    Peter Reale

      InDesign CC won't pacakge my graphic files with the following error; "Cannot copy necessary linked file(s).

       

      I have recenly upgraded to CC version of InDesign, using InCopy text files, have never expreienced any issues with packaging before.

       

      I also tried saving back to InDesign CS6 and opening in that version, also with the same error.

       

      Any thoughts or assistance would be greatly appriiciated.

       

      regards

       

      Peter

        • 1. Re: InDesign CC won't package my files
          roenoz Level 2

          Check your links from links panel, there might be images with "/" in the filename. eg. photo/image.jpg or any invalid characters.

          • 2. Re: InDesign CC won't package my files
            Peter Reale Level 1

            Thank you roenoz, thats perfect, one little stray "/" in a supplied text file name can cause as couple of hours of frustration.

             

            Thank you again for you help.

             

            regards

             

            Peter

            • 3. Re: InDesign CC won't package my files
              printdesignusa Level 1

              I have checked my links filenames I have nothing out of the ordinary I do use "underscore" in the filename but I don't think that would be an invaild character do you have any other suggestions.

              • 4. Re: InDesign CC won't package my files
                Peter Spier Most Valuable Participant (Moderator)

                Can also happen if the folder names have invalid characters, or even is some cases if the complete path name is too long.

                • 5. Re: InDesign CC won't package my files
                  spu

                  NO links in my file. text only. No weird or unlicensed fonts. No long file names, spaces (alphanumeric, 11 characters only) or paths or anything with special characters... any other suggestions? It really looks like a bug. And I certainly do not want to DownSave my CC files back to InDesign CS5 just to be able to package fonts.

                  • 6. Re: InDesign CC won't package my files
                    Willi Adelberger Most Valuable Participant

                    You are talking about a different thing, fonts are not links.

                    Did you use TypeKit Fonts? They are never packaged,

                    Did you use fonts from a protected drive? They are often not copied neither.

                    • 7. Re: InDesign CC won't package my files
                      Willi Adelberger Most Valuable Participant

                      Do you have permission to write on the place where the links are? Are they somehow protected?

                      • 8. Re: InDesign CC won't package my files
                        spu Level 1

                        It is possible that the Fonts are stored on a shared Network drive (server), but I believe they also reside on my hard drive within he Adobe Folder  Applications…I can check.

                        I just don't think its a good idea to keep multiple copies of fonts in different places; System Folder, Application Folder, Fonts Library, etc… but I do have Font Book as well. Shouldnt that organize it all for me?

                        thanks for your help.

                         

                        Nadia

                        email: n<nadia.halstead@covidien.com>adia.halstead@covidien.com<nadia.halstead@covidien.com>

                        w<http://www.covidien.com>ww.covidien.com<http://www.covidien.com>

                         

                        ****This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you received this in error, please inform the sender and remove any record of this message.****

                        • 9. Re: InDesign CC won't package my files
                          sweet_billy

                          i just had the same problem with CC 2014.

                           

                          i have a file set up like a template of sorts – a basic layout with lots of image options off the page on the paste board that i can easily swap in and out.

                           

                          Screen Shot 2014-10-08 at 15.45.01 1.png

                           

                          i go to package everything together... and it packages no links at all?!

                           

                          all file names are fine and no broken links in the links panel... after some head scratching and experimentation it turns out links will only be packaged if they are on a page. so as a simple work around i make another page in my document with every link on the page...

                           

                          Screen Shot 2014-10-08 at 15.45.01 2.png

                           

                          ...and it works! all my links are packaged as i want them.

                          • 10. Re: InDesign CC won't package my files
                            Willi Adelberger Most Valuable Participant

                            You should activate the option in the package dialog that also links from not visible layers and from the artboard are included. (I don't know the exactly wording, but it should say something like this.)

                            • 11. Re: InDesign CC won't package my files
                              HollyRF

                              This is happening to me too, and it is driving me nuts. Can Adobe please fix this bug? I have never had an issue like this in previous versions (leading up to CS 6). It's not just slashing in file names, it's long names, etc. I cannot keep renaming everything in my image library! Please patch this.

                              • 12. Re: InDesign CC won't package my files
                                Willi Adelberger Most Valuable Participant

                                Did you read my answer and I am convinced that this is the problem here. This not a bug it is working as it is supposed.

                                 

                                Your problem is a different one, and we should elaborate it, I think Peters guessing comes closer to your problem that to the first problem:

                                1. Can you inform us on example.
                                2. GIving us some information: OS, version, working on server, which kind of server?
                                • 13. Re: InDesign CC won't package my files
                                  HollyRF Level 1

                                  After much troubleshooting, it appears that the server file names are too long for this new version of InDesign. If I move all my links down on the server, everything seems to work fine.

                                   

                                  In one example my image link was named "facebook.eps." Clearly, no errors in the filename itself. BUT, since the full filename includes where it is on our server, it becomes: 

                                   

                                  /Volumes/Groups/Shared/Marketing/Marcomm/YBP_Library_Services/GOBI3/2013/05.2013/Arabic Translated/GOBI 3/Links/facebook.eps

                                   

                                  Does this make sense?

                                   

                                  Again, this was NOT happening when I was using CS 5, only since I updated to CC a few weeks ago. So why is this suddenly a problem? And I know there are some weird characters in the path, but again, why did it work in CS 5 and now it won't? Renaming all these paths will take ages.


                                  In addition to InDesign not letting me package files, it also won't let me create a PDF, export a JPG, etc. Sometimes the InDesign files won't even open. The biggest issue is that I am even having issues dragging my files to the desktop, so getting any work done is taking triple the time.


                                  Thoughts?

                                  • 14. Re: InDesign CC won't package my files
                                    HollyRF Level 1

                                    And actually, as I'm working to day, I'm finding instances where moving the files AND renaming them still is not working. I'm seriously about to lose it. Has anyone else had extreme issues like this? It has to be something with our server and InDesign CC.

                                    • 15. Re: InDesign CC won't package my files
                                      Peter Spier Most Valuable Participant (Moderator)

                                      Actually I'm surprised that was a problem under 128 characters. Might be the dot in a folder name, or the spaces....

                                      • 16. Re: InDesign CC won't package my files
                                        HollyRF Level 1

                                        Right, but I guess my biggest question, why is this only happening now that I updated to CC? Is this new character limit new? I was using the exact same files with CS 5 with absolutely no problems. Renaming everything on our server would take weeks. I'm really hoping there is some other solution.

                                        • 17. Re: InDesign CC won't package my files
                                          cheeflo Level 1

                                          Not exactly the same issue, but I've been experiencing broken links on InDesign documents that are linked to the server. We have a central library for assets, and it seems that every time I open a document on my desktop (which had up-to-date links the last time I had it open, and the servers are mounted) the images have to be re-linked. I don't see this happening when the document is linked to assets on the local drive.

                                           

                                          Anyone else notice this?

                                          • 18. Re: InDesign CC won't package my files
                                            HollyRF Level 1

                                            Despite all the problems I've been having, I have not had this problem, Marty.

                                             

                                            We have tried Adobe support via phone, and they told us we should work with all our images saved locally on our desktop. I work for a big corporation, so obviously, this is not an option. At all.

                                             

                                            We are currently doing some trial and error trying to shorten the file paths. Will report back with findings!

                                            • 19. Re: InDesign CC won't package my files
                                              HollyRF Level 1

                                              Still working on figuring this out. But here is a summary of all the issues I am having:

                                               

                                              1. When I try to open an Indesign file I SOMETIMES get the following message and cannot open it. (I have correct permissions and the file is not open or locked)

                                              Cannot open the document “filename”. You may not have permission or the document may be open already. For multi-use access, close the file and then lock it using the File . Get Info command in the Finder.

                                               

                                              2. When I try to package in InDesign I get the following message: (despite all images definitely being linked)

                                              ERROR: InDesign could not package the document ‘filename’. Cannot copy necessary file(s)

                                               

                                              3. When I try to make a PDF in Indesign I get a  box with this message:

                                              1 problem (1 failure) was found with a background task

                                              IN READ below says: “Export: ‘filename’ (1)

                                               

                                              However, SOMETIMES it will make the PDF, but some or all images in the PDF are blank boxes. (without warning me)

                                               


                                              5. IF I try to export a JPG, the file is blank, but I get no warning that images are not linked.

                                               

                                              6. SOMETIMES when I try to drag an image onto an InDesign file I get this error message:

                                              Cannot place this file. No filter found for requested operation

                                               

                                              So far, we have used one file to make a bunch of tests, let's call it "filename." If I simply dragged the .indd file to the desktop, it does not help at all. If I drag the .indd and all it's links to the desktop, it will PDF and package just fine. If I take the Indesign file and all it's links and put it on the server in ONE folder (so basically the links aren't all over the place on the server, but in one spot), it will package and PDF just fine...

                                               

                                              So, I'm still slightly clueless. My guess is it may be the server, but IT does not think that is the case. Could it be a combination of issues?

                                              • 20. Re: InDesign CC won't package my files
                                                Peter Spier Most Valuable Participant (Moderator)

                                                Working cross-platfrom with the server can be problematic, and it might be the network protocol you're using.

                                                • 21. Re: InDesign CC won't package my files
                                                  cheeflo Level 1

                                                  Same here -- too many assets to keep locally, although some of the designers do bring the assets down from the server to their local drive. As a production artist, I can't do that because I have to access everything, while the designers are working on specific projects. Didn't have this problem with InDesign CC, only since updating to CC 2014.

                                                  • 22. Re: InDesign CC won't package my files
                                                    HollyRF Level 1

                                                    Our IT people are now saying they believe this is an issue with Adobe Creative Cloud 2014, not our server. But they also admit that working on a Windows server could be problematic. Is there any sort of known fix to help Windows play nice with Adobe on a Mac?

                                                    • 23. Re: InDesign CC won't package my files
                                                      Franana

                                                      I have encountered this problem on a huge scale with the last 2 brochures I have designed in InDesign CC 2014. Both files contain over 600 links and failed to package displaying the 'unable to copy linked files'. There is no further information on which files fail to copy.

                                                      I spent hours renaming all my links removing any punctuation, with no better outcome.

                                                      I eventually managed to copy all the links manually via the links panel 'Utilities' > 'Copy Links To' function, however this also failed on number our occasions and would at times only copy a handful at a time, it took hours.

                                                      This has also happened again today with a file which contained just 1 link. However, the file was originally created in InDesign CC.

                                                      This makes me ask whether 2014 version cannot deal with files created in an earlier version?

                                                      If I could uninstall the 2014 version I would, but sadly have now designed too many brochures and products with it.

                                                      Please sort it out!

                                                      • 24. Re: InDesign CC won't package my files
                                                        HollyRF Level 1

                                                        I feel your pain, franana. Are you also working on a server? Is it Windows based?

                                                        • 25. Re: InDesign CC won't package my files
                                                          Franana Level 1

                                                          Yes I am HollyRF, working from a MAC on a Windows server. This never happened before so it's clearly something they've changed in the latest version?

                                                           

                                                          I spoke with Adobe on live chat today and they simply told me to stop using the server and save all 12000 images on my local computer instead. This is not business friendly, and not what you pay a monthly fee for!

                                                           

                                                          Hopefully somebody up in Adobe HQ is listening to us.

                                                          • 26. Re: InDesign CC won't package my files
                                                            HollyRF Level 1

                                                            They told me the SAME thing. What is the point of having a server, if you can't use it? Insanity! I also have thousands and thousands of files and images saved to the server. For the record, Adobe support was completely useless. Clearly had zero knowledge about the actual programs and were using some sort of manual to find answer and read them back to me. I don't know what you have to do to talk to a person who actually knows what they are talking about, but calling support was a total waste of time for me.

                                                             

                                                            Let me know if you have any breakthroughs! There have to be other people having this issue...

                                                             

                                                            I

                                                            • 27. Re: InDesign CC won't package my files
                                                              Franana Level 1

                                                              Argh it is frustrating! I'm sure they're telling people that spiel all day, everyday. The result was that the support guy could not help me which is completely useless.

                                                               

                                                              I have to say that copying the links manually (as long as it took, it wouldn't do them all in one go!) did save my bacon.

                                                               

                                                              I did find that when the document was in 'fast view' (where all the images are just grey boxes) the links copied more often without a fault. I haven't yet tried this when packaging the document but I will do. It's worth a go, anything is!

                                                              • 28. Re: InDesign CC won't package my files
                                                                HollyRF Level 1

                                                                Interesting about the "fast view" find. I will try that next time I'm making a PDF or packaging and see if it helps.

                                                                 

                                                                Have you also been having problems when trying to open files? I've had a situation where I double-click to open an InDesign file on the server, and it says I don't have permission or the file is already open. Then I try to copy the file to my desktop, and get the same message. And then I try to open it again on the server, and it opens with no problem. SO random. And SO frustrating.

                                                                • 29. Re: InDesign CC won't package my files
                                                                  Franana Level 1

                                                                  Me too!

                                                                   

                                                                  YES I had this problem for a long time!! Then I figured out what caused it.

                                                                   

                                                                  It happens when you the file has a preview in the finder (the slideshow view). Change it to the 'list' style view which doesn't show any thumbnails and it should open/save no problem! At least this worked for me.

                                                                  • 30. Re: InDesign CC won't package my files
                                                                    hfarrant

                                                                    No way! That's it? I will give it a try! Thanks!

                                                                    • 31. Re: InDesign CC won't package my files
                                                                      HollyRF Level 1

                                                                      I don't know about everyone else, but my problems seem to be much better. I'm wondering if the last Adobe update addressed some of the issues. Anyone else seeing improvement?

                                                                      • 32. Re: InDesign CC won't package my files
                                                                        iTinette

                                                                        I'm working with a InDesign CC 2014 tryout and this wonderful software won't make any package! After the contact information form nothing, absolutely nothing happens. There are not even images in my file, only fonts.

                                                                        No I am not working on a server, I am working on iMac running Yosemite.

                                                                        Next week I have to teach a small class about how to make an EPUBs from a classical catalogue. How can I do if they want to pack all their work…?

                                                                        This thing is driving me mad. 

                                                                        • 33. Re: InDesign CC won't package my files
                                                                          iTinette Level 1

                                                                          Hi everyone! I have solved my issue resetting preferences that InDesign CC 2014 had automatically copied from previous version.

                                                                          Now is working perfectly.

                                                                          To reset preferences on a Mac:

                                                                          1) press cmd+alt+ctrl+****

                                                                          2) launch the app

                                                                          3) click yes when prompted to reset/cancel prefs

                                                                           

                                                                          I hope it will work for everyone!

                                                                           

                                                                           

                                                                          • 34. Re: InDesign CC won't package my files
                                                                            catapultcc

                                                                            Brilliant, your solution worked for me. Thanks a lot!

                                                                            • 35. Re: InDesign CC won't package my files
                                                                              Kimberly Carney

                                                                              I too am having difficulties packaging a large document, Indesign CC. After reading I have double checked all of my linked file names, make outlines of questionable fonts, copied to my desktop off the server, and am still not able to package. Anyone? Have advice?

                                                                              forgot to mention

                                                                              Cannot copy necessary font(s)

                                                                              • 36. Re: InDesign CC won't package my files
                                                                                Willi Adelberger Most Valuable Participant

                                                                                Why making Outlines? Unless you  want to use them as image frame or as graphics it is a no go in InDesign. Never outline text in InDesign.

                                                                                • 37. Re: InDesign CC won't package my files
                                                                                  hfarrant Level 1

                                                                                  I have no idea. All my issues seemed to fix themselves after an update about 4 weeks ago. Are you current on all your updates? Also, do you have any sort of weird fonts you're working with? A font that is licensed? Sometimes some of those freeware fonts won't let you make a PDF even after outlining. Other times it just warns you about the font, but still makes the PDF. Also, like others have mentioned, try resetting your preferences. You may also want to try uninstalling and reinstalling.

                                                                                  • 38. Re: InDesign CC won't package my files
                                                                                    Kimberly Carney Level 1

                                                                                    I only made outlines of a script font used in a couple of areas, thinking that might be the problem

                                                                                    • 39. Re: InDesign CC won't package my files
                                                                                      Peter Spier Most Valuable Participant (Moderator)

                                                                                      Outlining fonts wold make no difference to the packaging process, nor would restricted fonts prevent packaging the rest. Did you check everything mentioned previously in this thread?

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