6 Replies Latest reply on Jul 31, 2013 8:40 AM by LennyLenfestey

    Help - error in reading frame from file

    LennyLenfestey

      Hi there

       

      Couldn't find any reference to this particular problem after searching around a whole load.

      Screen Shot 2013-07-26 at 09.05.11.png

       

      I had my Mac crash on me a few days ago and since then I've been only able to work on my current project for ten minutes at a time before I get the above dialogue come up.

       

      It's not just this file that suffers from this and there doesn't appear to be a pattern to which file is affected. The files that are mentioned in the dialogue are outputs from both FCP and from AE itself, they are always Quicktimes and they are compressed with the Animation codec, although I've used a number of other codecs and it doesn't seem to make any difference. If I quit and restart AE, I can continue working for a while on a composition with the same file that caused the dialogue to appear, until it happens again, often with a different file mentioned in the dialogue.

       

      We have re-installed the CC suite after an uninstall and clean-up, but to no avail.

       

      Anyone else had this problem?

       

      Do we need to reinstall the OS? Could it be a quicktime thing?

       

      Many thanks for you help in advance.