4 Replies Latest reply on Jul 26, 2013 10:31 AM by Dave LaRonde

    After Effects has started crashing when I scrub through timeline.


      I've been working on an animation for several weeks and now, starting yesterday, whenever I scrub through the timeline the program crashes on me and gives several error messages. It seems to have started after I added a large image layer with motion blur enabled that moves pretty quick. But even if I turn off motion blur for the whole comp the issue still occurs.


      Error messages are as follows:


      After Effects error: crash occurred while invoking format plug-in “PNG”.


      After Effects error: crash occurred while invoking rendering plug-in “AE_OpenGL”.


      After Effects error: Crash in progress. Last logged message was: <6356> <ASL.ResourceUtils.GetLanguageIDFromRegistry> <0> Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5\ Defaulting to 'en_US'.


      After Effects can’t continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/support/aftereffects. If you still can’t resolve the issue, please contact Adobe Technical Support (2).



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      Before quitting, you have one chance to save your project (don’t use the same name as the original).



      I am using After Effects version


      I have tried several troubleshooting steps such as updating my display drivers, disabling OpenGL in Preferences > Previews, Moving the Extensions folder out of my install, Recreating my preferences, Purging the cache, and even just uninstalling and reinstalling After Effects all to no avail.


      Additional Details:


      Windows 7 Professional SP1 64-Bit

      CPU: Intel Core i7-2600 @ 3.40Ghz

      RAM: 8.00 GB

      GPU: NVIDIA GeForce GT 630 with Driver ver. 320.49


      Any help from the community would be greatly appreciated. I'm usually good at being able to research and resolve my own issues by this one has me stumped and my boss is on my case about the deadline.


      Thank you.