3 Replies Latest reply: Jul 29, 2013 1:42 AM by Katrien RSS

    Sending newsletters

    Katrien Community Member
    Katrien Jul 26, 2013 10:56 AM

      Hi, we're having issues with sending newletters (campaigns). We've no clue to what may be going wrong. Any help is greatly appreciated.

       

      The error in the log is this:

       

       

       

      26.07.2013 17:23:16.137 *ERROR* [10.150.122.43 [1374859396096] POST /libs/mcm/content/newsletter.flighttest.json HTTP/1.1] com.day.cq.mailer.impl.email.CqRetrieverEMailTemplate Failed to retrieve Content {} java.net.ConnectException: Connection refused        at java.net.PlainSocketImpl.socketConnect(Native Method)        at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)        at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)        at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)        at java.net.Socket.connect(Socket.java:529)        at java.net.Socket.connect(Socket.java:478)        at java.net.Socket.<init>(Socket.java:375)        at java.net.Socket.<init>(Socket.java:249)        at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:80)        at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:122)        at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)        at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)        at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)        at com.day.cq.retriever.impl.HttpClientGenerator.retrieve(HttpClientGenerator.java:65)        at com.day.cq.retriever.impl.RetrieverServiceImpl.retrieve(RetrieverServiceImpl.java:48)        at com.day.cq.mailer.impl.email.CqRetrieverEMailTemplate.retrieve(CqRetrieverEMailTemplate.java:262)        at com.day.cq.mailer.impl.email.CqRetrieverEMailTemplate.getHtml(CqRetrieverEMailTemplate.java:99)        at com.day.cq.mailer.impl.email.CqRetrieverEMailTemplate.doBuild(CqRetrieverEMailTemplate.java:134)        at com.day.cq.mailer.impl.email.CqRetrieverEMailTemplate.doBuild(CqRetrieverEMailTemplate.java:47)        at com.day.cq.mailer.impl.email.AbstractEmailTemplate.buildMessage(AbstractEmailTemplate.java:141)        at com.day.cq.mailer.impl.email.AbstractEmailTemplate.buildMessage(AbstractEmailTemplate.java:42)        at com.day.cq.mailer.impl.CqMailing.send(CqMailing.java:157)        at com.day.cq.mailer.impl.CqMailingService.send(CqMailingService.java:145)        at com.day.cq.mcm.core.newsletter.NewsletterServiceImpl.sendNewsletter(NewsletterServiceImpl.java:341)        at org.apache.jsp.libs.mcm.components.commands.newsletter.flighttest_POST_jsp._jspService(flighttest_POST_jsp.java:296)        at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)        at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)        at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)        at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:241)        at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:86)        at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:441)        at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:361)        at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:171)        at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:463)        at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:508)        at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:45)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:64)        at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:148)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:333)        at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:160)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:254)        at org.apache.sling.engine.impl.filter.RequestSlingFilterChain.render(RequestSlingFilterChain.java:49)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:64)        at com.day.cq.wcm.core.impl.warp.TimeWarpFilter.doFilter(TimeWarpFilter.java:106)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter.doFilter(RedirectFilter.java:290)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.pearson.pt.newrelic.filter.NewRelicFilter.doFilter(NewRelicFilter.java:82)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter.doFilter(RequestProgressTrackerLogFilter.java:59)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.day.cq.theme.impl.ThemeResolverFilter.doFilter(ThemeResolverFilter.java:76)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet.doFilter(FormsHandlingServlet.java:220)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.adobe.granite.optout.impl.OptOutFilter.doFilter(OptOutFilter.java:74)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.day.cq.wcm.core.impl.WCMRequestFilter.doFilter(WCMRequestFilter.java:90)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at com.day.cq.wcm.designimporter.CanvasPageDeleteRequestFilter.doFilter(CanvasPageDeleteRequestFilter.java:87)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at org.apache.sling.rewriter.impl.RewriterFilter.doFilter(RewriterFilter.java:83)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:127)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at org.apache.sling.bgservlets.impl.BackgroundServletStarterFilter.doFilter(BackgroundServletStarterFilter.java:135)        at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60)        at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processRequest(SlingRequestProcessorImpl.java:151)        at org.apache.sling.engine.impl.SlingMainServlet.service(SlingMainServlet.java:206)        at org.apache.felix.http.base.internal.handler.ServletHandler.doHandle(ServletHandler.java:96)        at org.apache.felix.http.base.internal.handler.ServletHandler.handle(ServletHandler.java:79)        at org.apache.felix.http.base.internal.dispatch.ServletPipeline.handle(ServletPipeline.java:42)        at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:49)        at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33)        at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:127)        at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88)        at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76)        at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47)        at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33)        at org.apache.sling.security.impl.ReferrerFilter.doFilter(ReferrerFilter.java:259)        at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88)        at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76)        at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47)        at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33)        at org.apache.felix.http.sslfilter.internal.SslFilter.doFilter(SslFilter.java:55)        at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88)        at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76)        at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47)        at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33)        at com.adobe.granite.license.impl.LicenseCheckFilter.doFilter(LicenseCheckFilter.java:179)        at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88)        at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76)        at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47)        at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33)        at org.apache.sling.engine.impl.log.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:75)        at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88)        at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76)        at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47)        at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33)        at org.apache.felix.http.base.internal.dispatch.FilterPipeline.dispatch(FilterPipeline.java:48)        at org.apache.felix.http.base.internal.dispatch.Dispatcher.dispatch(Dispatcher.java:39)        at org.apache.felix.http.base.internal.DispatcherServlet.service(DispatcherServlet.java:67)        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)        at com.day.j2ee.servletengine.ServletRuntimeEnvironment.service(ServletRuntimeEnvironment.java:250)        at com.day.j2ee.servletengine.RequestDispatcherImpl.doFilter(RequestDispatcherImpl.java:321)        at com.day.j2ee.servletengine.RequestDispatcherImpl.service(RequestDispatcherImpl.java:340)        at com.day.j2ee.servletengine.RequestDispatcherImpl.service(RequestDispatcherImpl.java:383)        at com.day.j2ee.servletengine.ServletHandlerImpl.process(ServletHandlerImpl.java:360)        at com.day.j2ee.servletengine.HttpListener$Worker.run(HttpListener.java:644)        at java.lang.Thread.run(Thread.java:662)

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        • 1. Re: Sending newsletters
          rush_pawan Community Member
          rush_pawan Jul 26, 2013 11:56 AM (in response to Katrien)

          Hi,

           

          By looking at log it seems to be an error related to getting connection for sending newsletter mail from mail server. Can you plz check your mail server configuration where it is accessible from your server machine or not.

           

          Also i would also suggest you to re-refer (i know you have already gone through) this link as you are using OOTB newletter template.

           

          http://dev.day.com/docs/en/cq/current/wcm/campaigns.html#Configuring the newsletter service component

           

          Let me know for more information.

           

          Thanks,

          Pawan

          • 2. Re: Sending newsletters
            Katrien Community Member
            Katrien Jul 29, 2013 1:08 AM (in response to rush_pawan)

            Thanks, that didn't help unfortunately. We can send email otherwise. The mail server seems to be set-up ok. The problem is only with the newsletter.

             

            Any other tips? The error seems to indicate "/libs/mcm/content/newsletter.flighttest.json HTTP/1.1] com.day.cq.mailer.impl.email.CqRetrieverEMailTemplate Failed to retrieve Content". But I don't understand what content it's trying to get.

            • 3. Re: Sending newsletters
              Katrien Community Member
              Katrien Jul 29, 2013 1:42 AM (in response to Katrien)

              In the log I can also see replication request. Can someone confirm to me if we need to configure the mail server on publish? Or on Author?