I installed the plugin update - didn't work
I removed fonts and tested it - didn't work
I rebooted in safe mode - didn't work
I signed out of and back in Creative Cloud after each test.
I uninstalled and re-installed InDesign - didn't work
I'm not sure what to do next.
Is the defualt printer set to something local and turned on rather than a network printer?
Yes it is. I don't have access to a network printer.
Thanks for your help. I'm a bit lost on this one.
I'm afraid I don't have more to offer. Most of us here are just ordinary users and we don't have magic bullets or access to code, only some experience with things that have been shown to work in the past.
Sadly, you are not the only user reporting problems installing CC. Best I can suggest now is to call tech support and insist on being escalated when the level one contractors in India can't solve the problem. DO NOT let them tell you they will call you back.
Thanks for your help. I really appreciate it.