3 Replies Latest reply on Jul 27, 2013 10:24 AM by sjpt

    Can't remember email used as Adobe ID

    abbywrinsmom

      I purchased ebooks and opened them with ADE under an email address that I can't remember.  I have tried every email address I can remember and none of them work.  Is there any way to find out what adobe id I used to opened the book?

        • 1. Re: Can't remember email used as Adobe ID
          sjpt Level 4

          Do you still have a version of ADE running that can read the books?

          If so, click ctrl-I on a book and it will give various info including registration info.

          Old ADE will only give the email address, new one will give the email and also the internal ID.

           

          If that doesn't work, you can peek inside a book and see.

          It's quite complicated: I'll give the instructions if you find your really need them.

          Unfortunately, that will only give you the internal version of the Adobe ID, not the email name currently associated with it.

          I'm not sure if Adobe help will be able to tell you the associated email address, or even to reset the ID with a new one, if you only have that internal ID.

          • 2. Re: Can't remember email used as Adobe ID
            abbywrinsmom Level 1

            Thank you for the advice.  I can't get the book to open at all because my ADE is registered under a different email address. 

            • 3. Re: Can't remember email used as Adobe ID
              sjpt Level 4

              OK.  To find the internal AdobeID.

              • open a sample DRM .epub file as a .zip file.
                With some zip programs, you can just open the .epub as an archive (ev, with 7zip),
                with others you will have to rename the .epub file to a .zip file first, then open it.
              • find the file 'rights.xml' within the zip.  Probably  'META-INF\rights.xml'
              • open the rights.xml file
              • inside you will find a section '<user>' that looks something like
                <user>urn:uuid:ff2ddc22-eca0-46c6-a84d-xxxxxxxxxxxx</user>

               

              That string is the internal version for your AdobeID.

              That stays fixed for the AdobeID, even if you change the associated email (or password),

              that internal ID is what is really associated with the book.

              (n.b. there is no point in trying to change the urn to a current one you might find and recreating the .epub file; the DRM is cleverer than that).

               

               

              You can now contact Adobe at Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

              It may be that if you can give them that internal ID they will be able to get you access to your account again.

              If they say they can't, it might be worth trying two or three times at intervals;

              it seems from what others have said that some of the representatives are very clued up, but others are not.

              (I've never used the Live Chat).

               

              If you do go through all that, let us know how you got on.