3 Replies Latest reply: Jan 26, 2014 7:07 AM by fanofcher RSS

    Why does Adobe CC randomly keeping asking me to sign in?

    robains Community Member

      I'm an Adobe CC subscriber (full suite) and I'll double click a JPG file which normally launches Photoshop CC.  But every so often (once or twice a week) it doesn't launch Photoshop CC and instead launches CC Cloud "sign in" ??

       

      Confused, I go ahead and sign in to CC Cloud which then takes me to my account web page with all my account details (name, address, etc.) and then a button the says "Update and Continue" ... so I click the button and it does a think and then returns back to the exact same Account Info page??

       

      So I proceed by going back to Explorer and double click the JPG file, this time Photoshop CC opens up but then tells me to "Register the product"??  Good grief, how many times do I have to keep registering the same product??  This pretty much happens with All the CC suite of products, it's getting VERY annoying that I have to keep registering my products every 2-3 days just so I can work with CC?

       

      Is this really what I have to look forward to with this new "Subscription" process?  It's really NOT something I want to continue doing.

       

      Rob.