I suggest you go to the Acrobat forums
Sorry I can't help
Hey, that could be better … thank you!
Rich media annotations (as created by InDesign or Acrobat when you choose an H.264 media file) are compatible with the desktop versions of Acrobat and Adobe Reader 9 and later. They don't work on mobile devices, or inside third-party rendering plugins (e.g. Safari/Firefox or OS X Preview). The viewer also must have the Acrobat Flash Player plugin installed, and of course if the media is being downloaded from a remote URL they must be able to connect to it.
many thanks for your detailed explanation! My client gets the error "A 3D data parsing error occurred" displayed. Could the problem be a missing flash player or a codec?