Have you ever played with the new Multi-Screen HTML5 layouts? They're the ones that are the fit for screens, tablets, phones, etc., not plain old WebHelp, IIRC...
Thanks, Jeff. Yes, I set up a project to use with one of our apps, but the company decided not to use it because of the limitation of the look and feel. I probably should have said that the new help will often be used on a touchscreen display moreso than a tablet. Sorry.
And I agree with Jeff: If you are supporting tablets or other touch enabled devices, WebHelp is not a good choice. It is not optimized for touch and the frames used in WebHelp may not work consitently on all devices. Give your managers a try on an iPad and see how they react ;-)
Willam, thanks for the help. I will use those .js files to edit the settings I was unable to change previously. I will just need to remember to save a copied of the modified files elsewhere and replace them after I compile the help or else the new settings would be overwritten.
I just spoke with our product manager, and he believes the next version of this particular product will be used the way it primarily has in the past - at a station that has a touch screen display. He doesn't believe iPads are in the mix just yet. I did use Multiscreen HTML 5 a while back for our app going on the Apple store, and it worked OK but because of layout and style limitations, higher ups decided not to use my help project (just my content), and they had Dev and Graphics do the coloring and GUi to match the look and feel of the app itself.
Thanks again for all of the help and suggestions.