1 Reply Latest reply on Jul 31, 2013 6:08 AM by sjpt

    Error Downloading

    splinters615

      used to be able to download with out any problems, now get the following error: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.  Also when I try to read it now says license key is damaged

        • 1. Re: Error Downloading
          sjpt Level 4

          Not sure if this is the answer, but try ...

           

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.


          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0