…I have assigned two hard drives for photoshop, one with 16 GB free and the other with 8 GB free. I am getting very frustrated. Please help!
That's woefully inadequate for scratch file space.
The rule of thumb I follow says to figure on 50 to 100 times the size of your largest file ever multiplied by the number of files you have open. I have seen the scratch file exceed 300 GB once, an admittedly rare occurrence, but it often exceeds 200 GB when stitching large panoramas and the like.
Additionally, if either one those two drives you mention with "16 GB free and the other with 8 GB free" happened to be your boot drive, you'd be in a heap of trouble because neither one of those drives has nearly enough space to accommodate the swap files of the OS and Photoshop's scratch.
As an example—and stressing that I'm aware that others have even more scratch space than I do—I keep two dedicated, physically separate hard drives as my primary and secondary Photoshop scratch disks and a lot of GB free on my boot drive for the OS. I have 16 GB of RAM installed:
The error message you get is unfortunately too generic and can mean a lot of things, from not enough RAM through not enough scratch space to OS installation or application damage.
It would be necessary to know details.
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Hey, thanks for the response!
I plugged in my hard drive that has 600+ gb free and set photoshop to use all three drives (8gb+16+600) and I get the same error message. Here is some more information about my system:
- The exact version of the Adobe Application you are running: CS6 version 13.0.1 x32
- Your Operating System details: Windows 7
- Amount of installed RAM: 8GB installed and 7.22 available
- Amount of free disk space: Two drives in computer=24 GB hard drive= 654 GB
- Make/Model of Video Card; INTEL HD graphics 4000, total memory: 1696 MB
hope this helps!
The disk error message isn't too generic - it means that the OS told Photoshop that there was a problem using the disk. In some cases that could mean that you're out of space (but that normally returns a different error), but it usually means that the drive needs repair or is failing and needs to be replaced.
This is weird because it worked 2 weeks ago and the problem only arose recently. I don't recall anything I did with this computer that might have damaged the drive. Also, everything else related to the drive is functioning correctly and I have not had problems with any other program. Is there anything I can do without bringing it in to a technician?
All hard drives fail eventually. Some relatively quickly, others take longer…
Yes but this computer is only 4 months old and the only sign of a hard drive failing is this error message. Everything else works.
Well, you're the one with the problem. Whether you want to solve your issue or not is entirely up to you. No one here is interested in arguing with you or aggravating you, for sure.
You have received advice from a top Adobe Photoshop engineer in post #4. In post #2, I mentioned the possibility of "OS installation or application damage" which can of course come from a failing drive.
Any vendor can occasionally ship a brand new computer with a drive that fails in one day, one week, one month or whenever. No manufacturer is excepted.
If you were on a Mac, I'd tell you to run both Apple's Disk Utility and DiskWarrior. The Windows experts might chime in and tell you what the appropriate course of action is on a Windows PC. In the meantime, If I were you, I'd make doubly sure that you have reliable backups of all your data on that drive.