11 Replies Latest reply: Sep 17, 2013 5:42 AM by Zamponne RSS

    reader wont open PDFs.

    sortmyproblem

      Hi Cant open PDF with adobe reader

      Tried fixes like repairing the ap and ensuring its checken in default programmes  nothing works.

       

      thanks

        • 1. Re: reader wont open PDFs.
          Claudio González MVP

          Mac or Win? OS and Reader versions? Where are these files and how are you trying to open them? What happens when you try? Any error messages (screenshots would be best).

          • 2. Re: reader wont open PDFs.
            xlsnt9v8

            I have the same problem.  When I run Adobe Reader XI (downloaded a few minutes ago so it's the latest), the Reader window appears for about a second, then closes.  Same thing when I click on an existing pdf.  No error messages display, the window briefly appears, then simply closes.

             

            This is on a Windows 7 64-bit machine; XI tech specs indicates it runs on 32- and 64-bit.  I tried "repairing" Reader XI as sortmyproblem mentioned above, followed by a restart of the machine, with the same negative result.

            • 3. Re: reader wont open PDFs.
              Claudio González MVP

              xl, you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

              • 4. Re: reader wont open PDFs.
                xlsnt9v8

                Executing the EULA worked, thanks.

                 

                I must wonder, however, why the EULA was not automatically presented the first time I ran it...  Never had this problem with previous versions of Adobe Reader.

                • 5. Re: reader wont open PDFs.
                  sortmyproblem

                  Hi All

                   

                  I use Windows

                  Reader version is X1

                   

                  Any PDF file wont open

                   

                  I tried the Eula (obsucre) accept which I have done as adviced by Claudio

                  I also tried repairing the adobe ap

                  The error I get is this

                  error.jpg

                  Thank you for any further advice

                  • 6. Re: reader wont open PDFs.
                    pwillener ACP/MVPs

                    That message usually indicates that the PDF you are trying to open is damaged.  But it is rather strange that you cannot open any PDF files.  Are these all local files on your computer, or are they online files?

                    • 7. Re: reader wont open PDFs.
                      Mike M Community Member

                      See the error message?

                      error.jpg

                      Adobe Reader could not open "SecureIT one to ones June 2013.doc"...

                      The file you're attempting to open IS NOT a PDF. It's a WORD DOCUMENT (Word 2007 or earlier). Hence the ".doc" file extension.

                      • 8. Re: reader wont open PDFs.
                        Mike M Community Member

                        xlsnt9v8 wrote:

                         

                        I have the same problem.  When I run Adobe Reader XI (downloaded a few minutes ago so it's the latest), the Reader window appears for about a second, then closes.  Same thing when I click on an existing pdf.  No error messages display, the window briefly appears, then simply closes.

                         

                        This is on a Windows 7 64-bit machine; XI tech specs indicates it runs on 32- and 64-bit.  I tried "repairing" Reader XI as sortmyproblem mentioned above, followed by a restart of the machine, with the same negative result.

                        You NEED to go to: C/Program Files/Adobe/Reader 11.0/Reader and double click the eula.exe file. Accept the license agreement and Reader will open.

                        • 9. Re: reader wont open PDFs.
                          pwillener ACP/MVPs

                          C F McBlob wrote:

                           

                          Adobe Reader could not open "SecureIT one to ones June 2013.doc"...

                          I also failed to spot that...

                          • 10. Re: reader wont open PDFs.
                            sortmyproblem

                            OMG your right I says its a PDF but its a word.  Thank you.

                             

                            Stupid system.

                             

                            Anyhow thank you.

                            • 11. Re: reader wont open PDFs.
                              Zamponne

                              I'm french et speak  few English.

                              But i do answer here : i have the same problem, and don't resolved this item with "EULA" and so on.

                              You can open PDF files on this way : Right clik on a pdf name , on "OPEN WITH" and not only  "OPEN" . You click on "OPEN WITH ADOBE READER 11". That's OK at each time.

                              Good bye

                              Zamponne.