Sorry to hear that you are having download issues.
Do you have the latest Creative Cloud Desktop app installed? You can download the latest version here: https://creative.adobe.com/products/creative-cloud
Sometimes, simply quit the download, relaunch the desktop app then re-start the download process can resolve the issue.
Please try it out and let us know how it goes.
If you are still having issue with installing, could you take a screencap of the error code please? Thanks!
Thank you so much for responding. Somehow, it did finally finish downloading.
Glad to hear everything is running smoothly now