1 Reply Latest reply on Aug 2, 2013 5:07 AM by sjpt

    Changing devices associated with an Adobe ID

    JG9656

      I have changed phones (the old one is GONE), but when I tried to authorize my new one I received the message "too many devices authorized with this id" (or something to that effect).

       

      Can I log into adobe and see a list of devices associated with my adobe id?  And delete devices that I'm no longer using?

       

      I thought I had solved this problem by creating a second adobe id, but that actually limits what I can do between devices.

       

      Frustrated, and would appreciate any help available.

       

      Thanks.

        • 1. Re: Changing devices associated with an Adobe ID
          sjpt Level 4

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.