1 Reply Latest reply on Aug 3, 2013 2:24 AM by sjpt

    Error getting License. License Server Communication Problem

    s1transcend

      I keep getting the error: error getting license... i have reinstalled adobe digital editions to no avail & have purchased an ebook which will not download. Please help

      s1transcend

        • 1. Re: Error getting License. License Server Communication Problem
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0