6 Replies Latest reply on Aug 13, 2013 6:01 PM by Chris Cox

    3D mysteriously grayed out

    EppieZkr

      I've been using Photoshop CS 6 extended, version 13.1.2 x64, for several months.  I've never had a problem using the 3D features (except I suck at it), but now my entire 3D menu has mysteriously been grayed out.  I can't perform any 3D tasks.  My video card, drivers,  RAM,etc... all appear to be working fine.  In fact, everything else in Photoshop appears to work fine.  Any suggestions?  Please?

        • 1. Re: 3D mysteriously grayed out
          Mylenium Most Valuable Participant

          Check the document color mode. 3D only works in RGB.

           

          Mylenium

          • 2. Re: 3D mysteriously grayed out
            EppieZkr Level 1

            Thanks.  Yes, color mode is already RGB.

            • 3. Re: 3D mysteriously grayed out
              EppieZkr Level 1

              YES... already in RGB mode,   Maybe this "system info" can provide a clue.  Photoshop 3D has worked fine for the past 6+ months.  All system and hardware tests "pass."  I can't find anything wrong with the computer.  No new software installations, etc....  Nonetheless, Photoshop 3D has recently become disabled/grayed out.  Graphic card is (was already) updated.  1300Mb available VRAM.  The only change I've made was install about a dozen free textures in the past month???  Sure would like to get my 3D back.  Thanks

               

              Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

              Operating System: Windows 7 64-bit

              Version: 6.1

              System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3

              Physical processor count: 2

              Processor speed: 2194 MHz

              Built-in memory: 3002 MB

              Free memory: 804 MB

              Memory available to Photoshop: 2443 MB

              Memory used by Photoshop: 70 %

              Image tile size: 128K

              Image cache levels: 4

              OpenGL Drawing: Enabled.

              OpenGL Drawing Mode: Basic

              OpenGL Allow Normal Mode: False.

              OpenGL Allow Advanced Mode: False.

              OpenGL Allow Old GPUs: Not Detected.

              OpenCL Unavailable

              OpenGL Version: 2.1

              Video Rect Texture Size: 4096

              OpenGL Memory: 1308 MB

              Video Card Vendor: Intel

              Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family

              Display: 1

              Display Bounds: top=0, left=0, bottom=768, right=1366

              Video Card Number: 2

              Video Card: Mobile Intel(R) 4 Series Express Chipset Family

              Driver Version: 8.15.10.1892

              Driver Date: 20090902000000.000000-000

              Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

              Video Mode:

              Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

              Video Card Memory: 0 MB

              Video Card Number: 1

              Video Card: Mobile Intel(R) 4 Series Express Chipset Family

              Driver Version: 8.15.10.1892

              Driver Date: 20090902000000.000000-000

              Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

              Video Mode: 1366 x 768 x 4294967296 colors

              Video Card Caption: Mobile Intel(R) 4 Series Express Chipset Family

              Video Card Memory: 1309 MB

              Serial number: 90970228830113500581

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

              Temporary file path: C:\Users\Lorie\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                C:\, 286.0G, 184.4G free

              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

              Additional Plug-ins folder: not set

               

               

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                 adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

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                 AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

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                 AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                 aif_core.dll   AIF   3.0   62.490293

                 aif_ocl.dll   AIF   3.0   62.490293

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                 AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

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                 BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

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                 boost_signals.dll   DVA Product   6.0.0  

                 boost_system.dll   DVA Product   6.0.0  

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                 CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                 data_flow.dll   AIF   3.0   62.490293

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                 ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                 FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                 filter_graph.dll   AIF   3.0   62.490293

                 hydra_filters.dll   AIF   3.0   62.490293

                 icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                 image_compiler.dll   AIF   3.0   62.490293

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                 image_runtime.dll   AIF   3.0   62.490293

                 JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 LogSession.dll   LogSession   2.1.2.1681  

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                 MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

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                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CS6   CS6  

                 Plugin.dll   Adobe Photoshop CS6   CS6  

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                 PSArt.dll   Adobe Photoshop CS6   CS6  

                 PSViews.dll   Adobe Photoshop CS6   CS6  

                 SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                 ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

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                 WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               

               

               

               

              Required plug-ins:

               

               

                 3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Accented Edges 13.0

                 Adaptive Wide Angle 13.0

                 Angled Strokes 13.0

                 Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Bas Relief 13.0

                 BMP 13.0

                 Camera Raw 8.1

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                 Chalk & Charcoal 13.0

                 Charcoal 13.0

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                 Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Color Halftone 13.0

                 Colored Pencil 13.0

                 CompuServe GIF 13.0

                 Conté Crayon 13.0

                 Craquelure 13.0

                 Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Crop and Straighten Photos Filter 13.0

                 Crosshatch 13.0

                 Crystallize 13.0

                 Cutout 13.0

                 Dark Strokes 13.0

                 De-Interlace 13.0

                 Dicom 13.0

                 Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Diffuse Glow 13.0

                 Displace 13.0

                 Dry Brush 13.0

                 Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Embed Watermark 4.0

                 Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Extrude 13.0

                 FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fibers 13.0

                 Film Grain 13.0

                 Filter Gallery 13.0

                 Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Fresco 13.0

                 Glass 13.0

                 Glowing Edges 13.0

                 Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

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                 Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

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                 Liquify 13.0

                 Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

                 Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

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                 Paint Daubs 13.0

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                 PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

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                 Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

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              Optional and third party plug-ins: NONE

               

               

              Plug-ins that failed to load: NONE

              Flash:

                 NKS5

                 Mini Bridge

                 Kuler

                 Adobe Exchange

              Installed TWAIN devices: NONE

              • 4. Re: 3D mysteriously grayed out
                Level 7

                That video driver is 4 years out of date.

                And you're using an older Intel GPU chipset that may not be capable of using 3D.

                • 5. Re: 3D mysteriously grayed out
                  EppieZkr Level 1

                  Thanks Chris, but it's not the video driver or GPU.  Like I mentioned above, I've been using Photoshop version 13.1.2, including 3D effects, on this computer just fine for the past 6+ months.  All other aspects/functions within Photoshop continue to work fine, but the 3D menu has spontaneously become grayed out.

                   

                   

                   

                  Photoshop 3D has worked fine for the past 6+ months.  All system and hardware tests "pass."  I can't find anything wrong with the computer.  No new software installations, etc....  Nonetheless, Photoshop 3D has recently become disabled/grayed out.  Graphic card is (was already) updated.  1300Mb available VRAM.  The only change I've made was install about a dozen free textures in the past month???  Sure would like to get my 3D back.  Thanks

                   

                  • 6. Re: 3D mysteriously grayed out
                    Level 7

                    First, go update the driver from Intel's website.

                    The GPU settings say that the driver barely works as-is, and probably doesn't work for 3D.

                    An error from the driver could have disabled the 3D features.

                     

                    But you really, really need to update that old driver to even start looking at other possibilities.