Application Manager Issues
PurplePlumUK Aug 4, 2013 5:38 PMHi
Background:
MacBook Pro Mid 2010 17" - OS 10.7.5
The hard drive died on me a week or three back. I've had it repaired by a bonafide Apple approved repairer with a straight like-for-like drive, but taken the opportunity to have extra RAM added.
I'd not backed up the system/applications, just the data. So I reinstalled from the discs, my copy of Adobe Suite, starting with CS4 through CS5 & 5.5 to CS6. All fine and dandy.
What happened:
This week I decided to check for updates to CS6. So I booted Photoshop, chose menu: Help > updates. Application Manager booted showing updates were available for CS5.5 and CS6 so I clicked to update all (some 1.7GB's worth). The downloading bar travelled way too quickly across the screen, as did the "Updating" bar and then I got the "Failed" message. Clicking on the 'more info' about the errors, I found statements simply saying the update had failed for every application with no information about the nature of the failure.
I checked my broadband providers user usage and 1.7GB had definitely not been downloaded.
This was Adobe App Manager (AAM) 6.0.0.XXX, can't remember exactly. After a scout about I found there was version 7.0 available so I downloaded this from Adobe.com, being careful to follow directions for people not using Creative Cloud. Clicked on the Installer.
CreativeCloud appeared with no obvious way to access the non-cloud app manager. So downloaded the cleaner to remove this element only. Tad tedious and annoying.
Managed to access AAM and confirmed it was version 7. It indicated there were updates for CS5/.5 but no CS6 updates were listed. I clicked update. Both downloading and updating bars travelled a lot slower -> success! CS5.5 updated (Except for Flash).
Questions:
How do I confirm AAM is recognising CS6 is installed?
Was the previous version of AAM wrong to show updates available for CS6 - or should I see updates listed? My current CS6 versions are - Photoshop: 13.0.5; Illustrator 16.0.4; InDesign 8.0.1; Dreamweaver 12.0 (and never mind about Fireworks as I never use it).
Thanks for reading, hope you can help.




