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You say you've done "everything," but we don't know what that is, really. Did you apply the patches from Crash | Launch, selecting Type tool? Did you export your files to .idml (Remove minor corruption by exporting)? Did you create a new user and try working with that account? Did you do a "safe" boot by holding down the SHIFT key during startup to keep extnesions from loading? Did you remove any font auto-activation plugins from ID? Did you deactive any other third-party plugins?
CS6 is normally not crash prone, so the odds are pretty good there is soomething about your system in particular that is causing the problem. CC has a number of issues, many font related.
Yes, I did every single one of those things. Applied patch, made no difference.
The files I exported into .idml from cc wil not open in CS6 or CS 5.5. every single one of them locks and freezes CS6. Now, none of the additional files I have opened in CC will save or close, as they all say background jobs are running.
I did not have any font auto-activation plug-ins installed. I have no third-party plug-ins.
The Safe start in CS6 still crashes when I try to open any files - either the .idml or files created in CS6.
Does anyone know of tech support that can be hired for INDesign? I have been on hold for Adobe tech support for over and hour, as it rejected the time option I entered and then told me I had no othger tries - one try was all I got. Chat support told me (after stalking them all day) that they cannot help and I just have to stay on hold...
Since you are running on OS X we stand a chance of getting some useful information about what's going on from the OS. Please see Adobe Forums: InDesign CS5.5 Not Responding for instruction on generating a hang report, and converting the hang to a crash and getting that report as well.
And please try making a new user account and testing in that. It will help us a lot.
This just gets better...I cannot seem to get the new user to work. I created it, but it is greyed out and I cannot get it to work. I am reaching hari kari stage. Ideas?
You need to restart the computer and use the new user to log in...