1 Reply Latest reply on Aug 5, 2013 12:32 PM by gener7

    Help installing CS upgrade to new machine, old PS 5.0 cd not recognised as proof of ownership


      Trying to rebuild a win XP system for my wife. Her machine with PS CS has crashed. When I install PS CS upgrade the install routine wants a PS 5.0 disc to verify the license. Then it give an error that "A qualifying version of Photoshop was not detected".


      I tried phone support, they verified that we do own a valid copy of CS but could not help because the software is no longer phone supported.


      So are we out of luck or can someone help out?


      Thanks in advance if you can help.