Thought I might upgrade my PS to CC under the discount for existing owners scheme
However, it won't accept that I have a suitible product despite having CS5 on my system. It is not on my products list. Six others are just not my PS products.
Put in serial number - says it is already registered - I know that - just not associated with me I guess.
Deactived PS and tried again - same.
So is that it?
Contact support directly by phone or web chat. Nobody here can help with such issues.
As Mylenium says, you'll have to contact Adobe customer support. These are user-to-user forums.
If it's registered in someone else's name you would need a transfer of license from the previous owner; otherwise you do not qualify for the upgrade pricing.
Thank you for your reply. Finding either is like trying to find hen's teeth.
I was directed here from the adobe web page.
Typical example of Adobe delegation of proper support?