1 Reply Latest reply on Aug 6, 2013 7:51 AM by station_two

    adobe photoshop cs6 has stopped working

    rotkivagrav

      Hello,

       

      I have a problem with adobe photoshop cs6 when I use a very big file, and I would like to ask someone for help to fix it.

      This problem several times daily returns.

       

      The error in event log is the following:

       

      Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x519c8a03

      Faulting module name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x519c8a03

      Exception code: 0xc0000005

      Fault offset: 0x0000000000fc803d

      Faulting process id: 0x11fc

      Faulting application start time: 0x01ce92744d3cdfd5

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

      Report Id: 1c1cce83-fe86-11e2-a6ba-10bf487f8c9f

       

      My current configuration is:

       

      Sys: Windows 7 Pro x64 SP1

       

      CPU: Intel DualCore 2.7Ghz

      Motherboard: Asus P8H61-M LX3 Rev2.0

      Memory: 8GB (2x4GB) 1333Mhz Kingston

      HDD: Samsung HD160JJ 7200RPM 8M Cache

      VGA: GeForce GT630 2GB Ram

       

      No bad sector on hdd, the memory is good (I checked with memtest).

      Clean windows install with updates, no other software just photoshop with updates, latest nvidia and asus drivers.

      The size of the file which I currently editing is 500MB+ (photoshop say this).

       

      If the machine is so weak it would be worth it to replace this configuration?

       

      CPU: Intel Core i5 or i7

      Motherboard: Asus P8H77-V LE

      Memory: 16GB (4x4GB) 1333Mhz Kingston

      VGA: remain or entry level quadro card

      HDD: 120GB Kingston SSD HyperX 3K (or two ssd in raid 0)

       

      Thanks for any feedback and sorry for poor english.

      Viktor