This is totally hideous but just out of curiousity I started up a new project in WINDOWS MOVIE MAKER and guess what?!!! It works with M2TS files, video and sound with no problem, what a slap on ADOBE PREMIERE's sorry face!!!!
I imported them from the camera to the computer using PlayMemories Home
Start by not doing that. Use only Windows Explorer or Finder to copy the entire contents of any solid state media card to the hard drive. And then use the Media Browser in PP for importing that media.
Thank you for the suggestion, however, I copied the file directly from the camcorder into the computer and imported with Media Browser and still got the same error message. This is so extremely frustrating, I can see if I was trying to encode an audio track with Dolby Digital but not being able to decode it?! Even Windows Movie Maker can handle this, it's almost a lack of respect on Adobe's part.
I copied the file
Not just the video files - everything. Copy the entire card. Don't remove, rename or otherwise change anything inside those folders.
Sorry I expressed myself incorrectly, I did copy everything, I even tried leaving the files on the camera and importing from there and still no sound, it's definitely a Dolby Digital lack of license issue, by the way, I appreciate you trying to help. l like Premiere and intend on using it so I need to find a software or utility to extract the dolby audio, convert it and then import back into my project. I wonder if Mac users have this problem? The funny part of the whole thing is that, my camera records 5.1 Dolby, when I get the message it states my computer only has a license to decode 2 channels but the track has 6, I have a stock video that came with the camera that it's 2 Dolby channels, when I import that one, it simply says I don't have a license, even though it's only 2 channels, so the messages are contradicting each other; if there was an option on my camera to disable the Dolby audio I would just to avoid all this headache.
I guess you know that Minnetonka plugin which is necessary to encode 5.1 audio with premiere. And because of the new licensing modell you need a new plugin.
May be its because you didn't buy this "little extra". It's a shame if such an expensive and professional software doesn't really work with 5.1 audio. And it's one of the reasons why I will not be a member of the Creative Fraud.
But import should work with correct settings in the premiere audio options and in the beginning when you create a new project. You can set the number of tracks there and make 5.1. as "master track". Just a sugesstion... You might also have heared about asio4all...
The thing about it is, even before I import the file, if I'm only trying to preview it, I get the little triangle with the exclamation point, this is right out of the Media Browser window, and you're right, such an expensive tool, should have some kind of native support for Dolby, mind you, I'm not trying to encode anything, I just want to import my files, add some transitions, title, etc. and I would even be happy with stereo audio, but I guess that's too daunting a task for premiere.
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I had this problem this evening 090813 after upgrading my Adobe Cloud Desktop.
I open Pro CC and had the
Dolby Audio Decode Licensing Restriction for (File name.......... ) Error
Previous CC progs loaded and worked with problem.
I uninstalled Pro CC - Restarted the computer - Re-installed Pro CC.
Now working with no problem.
Hope this helps.
The clip works fine here, so the good news is that it's not an endemic problem with the media or PP. The bad news is that it's probably a problem with your system.
You could start with this: