7 Replies Latest reply on Aug 6, 2013 10:11 PM by station_two

    Printing full page cuts off edge

    Ori246813579

      I am trying to print a full page borderless 11" x 8.5".  The long side (11") cuts off about 1/16 of an inch.

      I have tried using two different printers using the same 8.5x11" glossy paper.

      If it is not the printer, it must be some setting in Photoshop (CS6).

      What an I missing.

       

      Help is most appreciated.

       

      Thank you.

       

      Ori    

        • 1. Re: Printing full page cuts off edge
          gener7 Adobe Community Professional & MVP

          Using a Mac, here's screenshot of my settings. See if they work for you.

           

          Screen Shot 2013-08-06 at 5.23.13 PM.png

          1 person found this helpful
          • 2. Re: Printing full page cuts off edge
            Ori246813579 Level 1

            Thank you for your quick reply.

            I have similar settings, with obvious differences because of different printers  - I tried both Epson Artisan 810 and Canon MP830.

            Still the problem persists.

            Any ideas most appreciated.    

            • 3. Re: Printing full page cuts off edge
              Level 5

              If it's cropping the image and "cutting off" only one side but the image fills the entire page (without leaving a white band on the long side), it sounds like your image does not have the exact 22 x 17 aspect ratio for an 11" x 8.5" print.

               

              If you are indeed getting a 1/16" white band, then it's a printer driver issue and the "borderless" option is failing to disregard the "gripping" zone of the printer.  If this is the case, see if the printer driver software has an option that you have not installed for "minimize paper margins" as it's called in some Epson printers. Such options must be installed separately on the Mac, I don't know about Windows.

               

              Picture 11-06aug2913.png

               

              Another possibility is that your jack-of-all-trades, all-in-one Artisan 810 may not have a true borderless function and expects you to trim the white band. Just speculating.

               

              These are all educated guesses as you haven't described your problem precisely and you haven't told us what the pixel dimensions of your image are (so many pixels wide by so many pixels high).

              • 4. Re: Printing full page cuts off edge
                Ori246813579 Level 1

                Thank you for your quick and thoughtful reply.

                 

                <it sounds like your image does not have the exact 22 x 17 aspect ratio for an 11" x 8.5" print>

                I checked and the image size is correct – exactly 8.5 x 11.

                 

                <If you are indeed getting a 1/16" white band…>

                Not a white band – the opposite.  A piece of the image is cut off.  Imagine that this message was an image and half of the last line is cut off when printed.

                 

                <Another possibility is that your jack-of-all-trades, all-in-one Artisan 810 may not have a true borderless function…>

                While could be true, it does not explain why the same thing is happening on another printer  - Canon MP 830.

                 

                <…pixel dimensions of your image…>

                W=3300, H=2550  pixels at 300/ppi.

                 

                Also, Photoshop manages color, using the printer profile “Artisan 810 710 Photo Paper Glossy”.

                 

                I have enclosed copies of the Photoshop Print  setupPrintSetup.jpg

                and the printer’s own options.PrinterOptions.jpg

                 

                Any ideas most appreciated.

                • 5. Re: Printing full page cuts off edge
                  gener7 Adobe Community Professional & MVP

                  Does checking "Scale to Fit Media" in Photoshop's Print dialog help?

                   

                  Another thought is to change the Image and Printer to Portrait.

                  • 6. Re: Printing full page cuts off edge
                    Level 5

                    Not a white band – the opposite.  A piece of the image is cut off.  Imagine that this message was an image and half of the last line is cut off when printed.

                    Then it sounds like the result of the slight automatic enlargement that most Epson and Canon consumer printers perform on every image that's printed on borderless paper in order to bleed the image, just to ensure that no partial or uneven white bands appear near one or more edges.

                     

                    The ways I deal with that are (1) avoid printing borderless , or (2) resize/resample the image in order to compensate for the inevitable automatic enlargement performed by the printer driver.

                     

                    Any print larger than, say, 5 x 7 is bound to be framed and the mat is going to cover part of the edges anyway.  At least I dont have much experience with folks passing 8.5"x11" prints around.

                     

                    Are you sure that only one side is affected?  Maybe the other sides don't have enough detail to make the cropped-off part that noticeable, such as blue skies, green grass, etc.

                     

                    It's also conceivable that the paper itself is short on one side.  Can you measure it precisely with a precision ruler?

                     

                    The screen shots were not helpful to me, as I don't do Photoshop in the Windows platform, only the most menial tasks on a cheap Toshiba laptop I take along when I travel because I wouldn't be devastated it it gets lost or stolen. 

                     

                    Sorry.

                     

                    Good luck!

                    • 7. Re: Printing full page cuts off edge
                      Level 5

                      Ori246813579 wrote:

                      <Another possibility is that your jack-of-all-trades, all-in-one Artisan 810 may not have a true borderless function…>

                      While could be true, it does not explain why the same thing is happening on another printer  - Canon MP 830…

                       

                      Well, I googled that printer and it also appears to be a "jack-of-all-trades, all-in-one" contraption like the Epson Artisan 810, so they could be acting similarly.