If you are using Mac please follow the mentioned steps:
1. Remove preferences from--> ~Library/Preferences and clear all Adobe preferences. Try to launch the software, if still the same error
2. Create a new user account and try to run it from there and see whether you are still getting the same message.
With the different user account, the problem seems to have stopped.
So...what's the next step?
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Please login to your normal account and try to launch the software. If still it does not work then it could be profile related issue so try working in new account. However you may try following steps:
1. Remove Adobe Preferences: http://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html and try to launch Indesig
2. Repair disk permission on MAC.
3. Uninstall and reinstall Indesign
Working in my normal account, did all the steps noted above.
Still get the "unexpectedly quit" notice.
I to not want to have to switch accounts just for this...but I am willing to go through and change/ditch whatever I need to change/ditch to make this work in my normal account.
So...where do I go from here?
Moving this Discussionto Indesign forum Discussion.
If it works correctly in a new user, it's probably a prefs related problem, as noted. Start by logging in once more on the account withthe problem, then trashing the entire prefs set again (see Replace Your Preferences). Next delete the additional files/folders from John's list at Adobe Forums: InDesign crashes at startup and then restart ID.
Did all of the above. Even uninstalled and then reinstalled InDesign CC.
Still getting the message, after all of that.
And what is more bothersome, whenever I make a change to prefs those changes do not take effect because of the crash message upon quitting.
Still, I am trying to be patient with what is becoming an increasingly more frustrating problem.
So...what do I try next?
Could any of this be influenced by earlier versions of InDesign on my laptop? Because of the needs of clients, I also have InD 3, 4, and 5.5 installed.
Thanks for sticking with me on this!
Pervious versions are completely independent and shouldn't be a factor, as long as everythign was installed in chronological order and no old versions removed after a new one is installed.
Not writing the prefs on quit means the error message is accurate (it's quitting before it writes the prefs files which is indeed unexpected). Check the permissions on the folders where the prefs live to be sure ID has the required permission to write.
I'll so some searching for other threads like this and see what comes up...
Any third party plugins (including a font manager) or startup scripts?
You could also try copying the folders from the user library that's working to the one that isn't, I suppose.
Seems it's always the little things.
In your previous message (11:29 AM), you mentioned:
"Check the permissions on the folders where the prefs live to be sure ID has the required permission to write."
I went through and made all of the folders in that path read/write. That did the trick!
No more hang-ups. No more crashes. No more frustration.
Thank you very much for staying with me on this. Much appreciated.
Glad you got it working, because I was running out of ideas very fast.
Well, sorry to say I've been fooled again by software. Still not funcitoning correctly. And now at home on my Power Mac dekstop it's also acting the same way. Still gives me "quit unexpectedly" when I quit on purpose. And when it does so, it wipes out any changes I have made to preferences.
I am using Linotype's FontExplorer X Pro as my font manager. Could that be part of the problem?
Definitely try removing the auto-activation plugin temporarily (and check to see it there is an updated version for CC). Also the shortcut problem is probably that the system is using the shortcut -- been reported a number of times, and you can fix it in the system prefs, I believe.
Yeah, got the shortcut problem resolved. Still working on the other. Testing. Thanks.
Looking more and more like it's a hangup with FontExplorer X Pro. Still testing and tweaking.
Does this version explicitly say it supports CC?
Yes....but when I disable FontExplorer it seemsto a degree at leaset—to lessen the problem. Or it did for a while.
I would remove the activation plugin entirely, not just deactivate, and check to see if there is an update.
Good idea. I'll try that. Where can I find that plugin?
If youp select it inthe Extensions manager you should see a "remove" button, but I think I'd move it out of the folder manually so it's easy to put back. At the bottom of the manager screen you'll see two tabs with information. Click Advanced and scroll down until you see the file name and path.
OK here's the latest:
I tried completely uninstalling FontExplorer and that didn't seem to make a difference.
Then...I went through and set up all folders to have write permissions.
Then...I trashed the InDesign Defaults file.
Then...I started trying to set up Preferences. After setting prefs in each of the prefs categories, I would do a quit. Sometimes, it quit fine. But eventually, I get the "unexpectedly quit" notice.
Then I tried creating the InDesign Defaults file with another user and then bringing that over to my "base" account. No dice.
Absolutely totally frustrating.
It wouldn't hurt to go back and redo the stuff from post #6...
Redid. Redid. Redid.
Still a disaster.
Adobe needs to jump on this one. In the past, I have given rave reviews to Adobe from my blog (I'm a newspaper design consultant).
This is terrible.
I suspect it's a bug at this point, and all we can do is wait. Others have also reported similar incidents, and the engineers know about it. I think we can hope a bug fix release will be forthcoming when they've got it sorted out.
My confidence level is not very high at this moment.
I am now following the other thread on this because there seem to be a lot more folks having this problem.
Thanks for your help.
I´ve also had this issue since June.
To add to the insult, the prefs file gets corrupted after a while and Indesign resets back to the dark background (which is quite useless since it makes everything harder to see) and reverts to American English language settings (I use Swedish), amongst other things.
It´s really annoying since I have a lot of changes in the preferences (all the language related changes to begin with) and I have to enter all of them manually.
If I forget one of them, I have to do them all over again since you only get one shot before the crashing begins again. Not fun when when you are on a tight deadline (as I usually am).
I´ve tried keeping a backup copy of the actual .plist file but sometimes it works copying that back in, but mostly not, which in itself is quite strange considering the system is in top notch shape (I´m running OSX 10.8.5 btw).
One last minor thing, if I close down my Mac without quitting applications (I usually let the system take care of that) when I leave for the day, the crash report stalls the shut down process for a while and I have to hang around until it shuts down properly. Minor issue, but still.
[I´m posting this on the related threads I find, hoping that Adobe will pay notice. I have also entered bug reports.]