2 Replies Latest reply on Aug 7, 2013 9:21 PM by Jamesy007

    Premiere Pro CC shuts down after opening.?

    Jamesy007 Level 1

      Just installed the new software, first time opens it shut down immediately, old cs6 project. New project did the same thing, new update did the same thing.? Not even 5 seconds after loading it quits. Explain please?

        • 1. Re: Premiere Pro CC shuts down after opening.?
          John T Smith Adobe Community Professional & MVP

          See the questions in http://forums.adobe.com/thread/1271324 concerning computer hardware

          • 2. Re: Premiere Pro CC shuts down after opening.?
            Jamesy007 Level 1
            • What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
            • 7.0.1
            • Have you installed the recent updates? (If not, you should. They fix a lot of problems.) yes
            • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". mac 0sx 10.8.4
            • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime". AVCHD
            • If you are getting error message(s), what is the full text of the error message(s)? No messages
            • What were you doing when the problem occurred? Literally just opened and the footage was conforming and it shuts down everytime.
            • Has this ever worked before? The new cc software hasnt worked at all.
            • What other software are you running? Premiere pro CS6, Audition 5.5, encore and media encoder.
            • Do you have any third-party effects or codecs installed?
            • Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).

            Processor  2.7 GHz Intel Core i5

            Memory  20 GB 1333 MHz DDR3

            Graphics  AMD Radeon HD 6770M 512 MB