2 Replies Latest reply: Aug 7, 2013 9:21 PM by marnz88 RSS

    Premiere Pro CC shuts down after opening.?

    marnz88 Community Member

      Just installed the new software, first time opens it shut down immediately, old cs6 project. New project did the same thing, new update did the same thing.? Not even 5 seconds after loading it quits. Explain please?

        • 1. Re: Premiere Pro CC shuts down after opening.?
          John T Smith CommunityMVP

          See the questions in http://forums.adobe.com/thread/1271324 concerning computer hardware

          • 2. Re: Premiere Pro CC shuts down after opening.?
            marnz88 Community Member
            • What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
            • 7.0.1
            • Have you installed the recent updates? (If not, you should. They fix a lot of problems.) yes
            • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". mac 0sx 10.8.4
            • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime". AVCHD
            • If you are getting error message(s), what is the full text of the error message(s)? No messages
            • What were you doing when the problem occurred? Literally just opened and the footage was conforming and it shuts down everytime.
            • Has this ever worked before? The new cc software hasnt worked at all.
            • What other software are you running? Premiere pro CS6, Audition 5.5, encore and media encoder.
            • Do you have any third-party effects or codecs installed?
            • Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).

            Processor  2.7 GHz Intel Core i5

            Memory  20 GB 1333 MHz DDR3

            Graphics  AMD Radeon HD 6770M 512 MB