1 Reply Latest reply on Aug 8, 2013 10:34 AM by elainecc

    Install problems

    Henjoh

      I have tried to install Edge Animate CC a couple of times now and the same thing happens.

      The installation starts and the progress bar goes to 50%.

      Then a window pups up and say the following (I run Creative Cloud in norwegian so my translation to eng. might be a bit off, sorry):

       

      Close the following program to continue:

      - Edge Animate (Adobe Edge Animate)

       

      and it gives me two choices:

      try again and close.

       

      try again just gives me the same error.

       

      I run a brand new 27" Imac with:

      OS X 10.8.4

      3.2 GHz i5

      8 Gb ram

      NVIDIA GeForce GTX 675MX 1024 MB

       

      Any ideas how to fix this?

        • 1. Re: Install problems
          elainecc Adobe Employee

          Hi, Henjoh-

           

          If you're not running a previous version of Animate, it's likely you have a zombie process running.  The easiest way to get around it is to reboot your machine, but you can also try to kill -HUP any process that contains the word "Animate" in it.

           

          Hope that helps,

           

          -Elaine

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