We need more information. There are some pretty sharp people here... but we're a little short in the psychic abilities.
What's your OS?
What's your browser?
Nor is everyone a computer expert, so from what I understand my "OS" is Microsoft Windows (vista) and my "browser" is Internet Explorer.
Excellent! Here's what I recommend:
Download the Adobe Flash Player installer directly by clicking one (or both) of the following links.
Because IE asks if you want to "Run" or "Save", choose "Save".
I have REALLY, really tried. I just find this all extremely confusing....the video shown for a Clean Flash goes so fast...I tried to write it down, but can't keep up...Right now I am so frustrated and am going to leave it alone for awhile before I get really mad!...I have installed, uninstalled so many times...I just don't know where I am at.....I will try to get back to it sometime today.
I do thank you for your help though (even though going through this process has been somewhat of a trial in itself)
Did you check if Shockwave Flash is enabled in Internet Explorer?
just wanted to thank you for being so patient and understanding...for whatever reason,it is working this morning.
just wanted to say thank you for your patience.
very much appreciated.