1 Reply Latest reply on Aug 8, 2013 1:34 PM by jstrawn

    premiere pro cc won't launch

    Rezu Level 1

      Greetings,

       

      W7, Adobe Premiere Pro CC

       

      I've uninstalled my Premiere Pro CS5 and have installed PrePro CC, but when I try to launch, PrePro CC only shows the initial purple 'Adobe Creative Cloud Premiere Pro CC' launch image for about 5 secs, then the image disappears and nothing has opened/launched. I've also tried opening via 'Run as administrator', but no luck.

       

      No error messages show at all,it just closes.

       

      What should I do?

       

       

      Thanks,

       

      r

        • 1. Re: premiere pro cc won't launch
          jstrawn Adobe Employee

          Somekind of hardware incompatibility probably. Tech support will work through install/launch failures probelms with you for no charge if you call/chat them.

          Having CS5 installed or uninstalled shoudl have nothing to do with it, both apps can run live on the same system simultaneously.