10 Replies Latest reply on Aug 10, 2013 3:48 PM by Killmograph

    HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes

    Killmograph

      I recently upgraded to Mountain Lion form SL. Suddenly AE can't import lot of .movs i have been working and it's very frustrating.

      I am almost sure this is a compatibility between the Quicktime components nor the location of them.

       

      For instance, some H264 files are imported fine, as Mp4 files as well. Pro Res, PNG, even Animation! Gives me the "this Moov is unsuported or damaged"I removed the AE pref., chequed my disk permissions, and nothing.

      Also, i can't see Adobe QT32 Server in the Activity Monitor, but i think this is not a problem because other quicktime files are imported ok.

      I don't have any firewall trying to break the communication between AE and QT. I tried to opend the files in Premiere, and Media Encode and gives the same errors..

      I have removed Xvid, Perian. From Quicktime Pro, i have removed all third party component in Libray/Quicktime and in System/Library/quicktime and nothing.

      Also I'm lost WHERE the final qt components go:

      1-HD/Library/Quicktime

      2-HD/Users/User/Library/Quicktime

      3-HD/System/Library/Quicktime (empty, i don't know why)

       

      The QT codecs:

      Screen Shot 2013-08-09 at 12.39.13 PM.png

       

       

      Quicktime pro opens certain files and when i tried to export, it crashes. Quicktime X Plays the files normally, even Prores and even the Finder Preview sees them, so i am getting really crazy why this happens.

       

      Please any tip would be much appreciated, i'm stuck.

       

       

      this is the QT report:

      Process:     QuickTime Player 7 [1638]
      Path:        /Applications/Utilities/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7
      Identifier:  com.apple.quicktimeplayer
      Version:     7.6.6 (7.6.6)
      Build Info:  QuickTimePlayer-17090000~1
      Code Type:   X86 (Native)

      Parent Process:  launchd [307]

      User ID:     501

       

      Date/Time:   2013-08-09 12:33:11.002 -0300
      OS Version:  Mac OS X 10.8.4 (12E55)

      Report Version:  10

       

      Interval Since Last Report:      4882 sec

      Per-App Interval Since Last Report:  121 sec

      Per-App Crashes Since Last Report:   1

      Anonymous UUID:                  CA66CF20-892E-C36C-5C1A-E2CFDB27393F

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

       

      Dyld Error Message:

        Symbol not found: _ValidateAudioChannelLayout

        Referenced from: /Users/USER/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeCompo nents

        Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   dyld                     
      0x8fe760b5 dyld_fatal_error + 1
      1   dyld                     
      0x8fe7901b dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 150
      2   libdyld.dylib            
      0x9171e76c dyld_stub_binder_ + 20
      3   com.apple.QuickTimeComponents.component0x0bdac888 CopyAndExpandStreamLayout + 49
      4   com.apple.QuickTimeComponents.component0x0bdbd856 AudioContextProcessorOutputDevice::GetLayout(unsigned long, unsigned long, AudioChannelLayout**) + 846
      5   com.apple.QuickTimeComponents.component0x0bdbf85f AudioContextProcessorOutputDevice::CreateProcessor() + 1013
      6   com.apple.QuickTimeComponents.component0x0bdb3c53 AudioContextChannel::AddProcessor(unsigned long, AudioProcessorDescription*) + 431
      7   com.apple.QuickTimeComponents.component0x0bdad37d AudioContextBase::ComponentEntryDispatch(ComponentParameters*, AudioContextBase*) + 1053
      8   com.apple.CoreServices.CarbonCore0x9a358ade CallComponent + 151
      9   com.apple.CoreServices.CarbonCore0x9a358b38 CallComponentDispatch + 29
      10  com.apple.QuickTime      
      0x91b8b8bd AudioContextAddProcessor + 49
      11  com.apple.QuickTime      
      0x91b8b34f AudioContextManager::CreateContext(ComponentDescription*, AudioProcessorDescription*, ComponentInstanceRecord**) + 425
      12  com.apple.QuickTime      
      0x91b8b1a0 AudioEngineCreateContextWithDeviceDescription + 47
      13  com.apple.QuickTime      
      0x91b8a7cd QTAudioDeviceContextCreate + 285
      14  com.apple.QuickTime      
      0x91b8a620 QTAudioContextCreateForAudioDevice + 66
      15  com.apple.QuickTime      
      0x91b5b33c SetMovieActive_priv + 332
      16  com.apple.QuickTime      
      0x91b61482 QTOMovieObject::SetProperty(unsigned long, unsigned long, void const*) + 8250
      17  com.apple.QuickTime      
      0x91b531b5 DispatchQTMsg(void const*, unsigned long, unsigned long, unsigned long, QTOGenericObject*) + 327
      18  com.apple.QuickTime      
      0x91b52fe0 QTObjectTokenPriv::SendMessageToObject(QTMessagePriv*, unsigned long) + 178
      19  com.apple.QuickTime      
      0x91b529c1 QTObjectTokenPriv::DispatchMessage(QTMessagePriv*, void const*, __CFAllocator const*, unsigned long, unsigned long, ComponentMsgParam*, unsigned long, unsigned long) + 1445
      20  com.apple.QuickTime      
      0x91b523c3 QTSendMessageToObject + 129
      21  com.apple.QuickTime      
      0x91b5f42a QTSetObjectProperty + 275
      22  com.apple.QTKit          
      0x9a0dada0 -[QTMovie_QuickTime setActive:] + 100
      23  com.apple.QTKit          
      0x9a0cba99 -[QTMovie_QuickTime initWithQuickTimeMovie:disposeWhenDone:delegate:attributes:error:forParent:] + 646
      24  com.apple.QTKit          
      0x9a09d914 -[QTMovie_QuickTime initWithAttributes:error:forParent:] + 5934
      25  com.apple.QTKit          
      0x9a09bb1c -[QTMovie initWithAttributes:error:] + 933
      26  com.apple.QTKit          
      0x9a0acca1 +[QTMovie movieWithAttributes:error:] + 66
      27  com.apple.quicktimeplayer
      0x000060ad -[QTPMovieDocument readFromFile:ofType:error:] + 233
      28  com.apple.quicktimeplayer
      0x00005f55 -[QTPMovieDocument initWithContentsOfFile:ofType:isHotPicks:error:] + 105
      29  com.apple.quicktimeplayer
      0x00012782 -[QTPMovieDocument initWithContentsOfURL:ofType:error:] + 129
      30  com.apple.AppKit         
      0x9232af18 -[NSDocumentController makeDocumentWithContentsOfURL:ofType:error:] + 383
      31  com.apple.AppKit         
      0x92336d20 -[NSDocumentController(NSDeprecated) openDocumentWithContentsOfURL:display:error:] + 898
      32  com.apple.quicktimeplayer
      0x00012476 -[QTPApplicationDelegate openFiles:openInNewPlayer:] + 382
      33  com.apple.quicktimeplayer
      0x000122f1 -[QTPApplicationDelegate application:openFiles:] + 110
      34  com.apple.AppKit         
      0x92228825 __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke_0 + 1907
      35  com.apple.AppKit         
      0x92799029 __94-[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:]_block_invoke_01187 + 40
      36  com.apple.AppKit         
      0x92332da2 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_01493 + 160
      37  com.apple.AppKit         
      0x91fd1f7e -[NSApplication _whenReopeningIsAllowedDo:] + 164
      38  com.apple.AppKit         
      0x91fd1c10 -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 750
      39  com.apple.AppKit         
      0x91f254d2 -[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:] + 7594
      40  com.apple.AppKit         
      0x927999bc __block_global_13 + 227
      41  com.apple.AppKit         
      0x927998bb __95-[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:]_block_invoke_0129 2 + 202
      42  com.apple.AppKit         
      0x91f236b0 __78-[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:]_block_invoke_0 + 358
      43  com.apple.AppKit         
      0x91f1aedc -[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:] + 1229
      44  com.apple.AppKit         
      0x91f1985d -[NSPersistentUIManager restoreAllPersistentStateRegisteringAsReadyWhenDone:completionHandler:] + 1084
      45  com.apple.AppKit         
      0x91fcfeb8 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completionHandler:] + 254
      46  com.apple.AppKit         
      0x91fcfd85 -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 211
      47  com.apple.AppKit         
      0x9222804f -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 287
      48  com.apple.AppKit         
      0x91fcf911 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 727
      49  libobjc.A.dylib          
      0x91984628 -[NSObject performSelector:withObject:withObject:] + 77
      50  com.apple.Foundation     
      0x9904b41a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
      51  com.apple.Foundation     
      0x9904af71 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
      52  com.apple.Foundation     
      0x9904ad6e _NSAppleEventManagerGenericHandler + 173
      53  com.apple.AE             
      0x973a5a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
      54  com.apple.AE             
      0x9737afbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
      55  com.apple.AE             
      0x9737ae7d aeProcessAppleEvent + 318
      56  com.apple.HIToolbox      
      0x93c7fc58 AEProcessAppleEvent + 100
      57  com.apple.AppKit         
      0x91fcbcdd _DPSNextEvent + 1655
      58  com.apple.AppKit         
      0x91fcb16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
      59  com.apple.quicktimeplayer
      0x00003a1c -[QTPApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 71
      60  com.apple.AppKit         
      0x91fc15cc -[NSApplication run] + 855
      61  com.apple.AppKit         
      0x91f645f6 NSApplicationMain + 1053
      62  com.apple.quicktimeplayer
      0x00002495 start + 53

       

      Thread 1:

      0   libsystem_kernel.dylib   
      0x917d20ee __workq_kernreturn + 10
      1   libsystem_c.dylib        
      0x902960ac _pthread_workq_return + 45
      2   libsystem_c.dylib        
      0x90295e79 _pthread_wqthread + 448
      3   libsystem_c.dylib        
      0x9027dd2a start_wqthread + 30

       

      Thread 2:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib   
      0x917d29ae kevent + 10
      1   libdispatch.dylib        
      0x97549c71 _dispatch_mgr_invoke + 993
      2   libdispatch.dylib        
      0x975497a9 _dispatch_mgr_thread + 53

       

      Thread 3:

      0   libsystem_kernel.dylib   
      0x917d20ee __workq_kernreturn + 10
      1   libsystem_c.dylib        
      0x902960ac _pthread_workq_return + 45
      2   libsystem_c.dylib        
      0x90295e79 _pthread_wqthread + 448
      3   libsystem_c.dylib        
      0x9027dd2a start_wqthread + 30

       

      Thread 4:

      0   libsystem_kernel.dylib   
      0x917d20ee __workq_kernreturn + 10
      1   libsystem_c.dylib        
      0x902960ac _pthread_workq_return + 45
      2   libsystem_c.dylib        
      0x90295e79 _pthread_wqthread + 448
      3   libsystem_c.dylib        
      0x9027dd2a start_wqthread + 30

       

      Thread 0 crashed with X86 Thread State (32-bit):

        eax: 0x8fe829c4  ebx: 0x0001031e  ecx: 0x00000000  edx: 0x000000fd

        edi: 0x8fe76f71  esi: 0x8fea907c  ebp: 0xbfffd168  esp: 0xbfffd14c

         ss: 0x00000023  efl: 0x00000246  eip: 0x8fe760b5   cs: 0x0000001b

         ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

        cr2: 0x8fea13ec

      Logical CPU: 8

       

      Binary Images:


      0x1000 -   0x120fef  com.apple.quicktimeplayer (7.6.6 - 7.6.6) <D3F807A8-280D-2405-F86F-32D75BCC06D5> /Applications/Utilities/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7

        0x700000 -   0x70dff3  com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

      0x5776000 -  0x577bfff  com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <903097A8-3922-3BF8-8B82-8BD1D831F6E7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn

      0xb000000 -  0xbf52fef  com.apple.QuickTimeComponents.component (7.6.6 - 1756) /Users/USER/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeCompo nents

      0x70000000 - 0x7015eff7  com.apple.audio.units.Components (1.9 - 1.9) <F2B2712A-3203-3875-B1FF-768E92AE0D42> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

      0x8fe75000 - 0x8fea7e57  dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld

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      0x90098000 - 0x90147ff7  com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

      0x90148000 - 0x90148ffd  com.apple.audio.units.AudioUnit (1.9 - 1.9) <F7638E43-F885-372E-9DAE-24D0C21AA66E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

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      0x9033e000 - 0x90355fff  com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage

      0x90357000 - 0x905b0ff5  com.apple.JavaScriptCore (8536 - 8536.30) <24A2ACA7-6E51-30C6-B9AE-17A77E511735> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

      0x905f6000 - 0x905f9ff7  libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib

      0x905fa000 - 0x90617ff7  libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib

      0x90618000 - 0x9065fff7  com.apple.framework.CoreWiFi (1.3 - 130.13) <1961CC70-C00D-31DE-BAB5-A077538CD5CB> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

      0x90713000 - 0x9076aff3  com.apple.HIServices (1.20 - 417) <B8410ABC-E0DB-31EB-B923-17F3B65B5F4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

      0x9076b000 - 0x9076bfff  libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib

      0x9076c000 - 0x90770ff7  libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib

      0x90771000 - 0x907b3fff  libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib

      0x907b4000 - 0x909e4fff  com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer

      0x9171e000 - 0x91720fff  libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib

      0x91721000 - 0x91731ff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

      0x91732000 - 0x91733ffd  libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib

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      0x917d8000 - 0x917dfffb  libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib

      0x917e0000 - 0x91877ff7  com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

      0x91966000 - 0x91a73057  libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib

      0x91a74000 - 0x91b1efff  com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

      0x91b1f000 - 0x91d9bff7  com.apple.QuickTime (7.7.1 - 2599.31) <D9571083-873B-3221-A7DF-23BAFC0F3467> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

      0x91d9e000 - 0x91dfffff  com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <A3B911DB-77DF-3037-A47A-634B08E5727D> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

      0x91e00000 - 0x91e02ffb  libRadiance.dylib (850) <83434287-A09E-3A3F-A1AC-085B563BA46D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

      0x91e03000 - 0x91e67ff3  libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib

      0x91e68000 - 0x92a24ff3  com.apple.AppKit (6.8 - 1187.39) <ACA24416-D910-39B8-9387-52A6C6A561F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

      0x92a25000 - 0x92a80ff7  com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

      0x92a81000 - 0x92b1eff7  com.apple.PDFKit (2.8.4 - 2.8.4) <639CF802-BE94-39C5-AC97-B5B42FF910C2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit

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      0x92c38000 - 0x92c42fff  libCSync.A.dylib (332) <86C5C84F-11EC-39C0-9FAC-A93FDEEC3117> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib

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        • 2. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
          Killmograph Level 1

          Hi Mylenium,

          tried several steps form that link with no luck. in Both CS6 & CC

          removing the DVCPROHDVideoOutput don't do anything

          i can't see the QTserver in the Activity monitor but as i said before, Certain files such as mp4 and h264 works fine...even with quicktime X

          Where i should put the qt components? And which ones i need to remove if that's the case? all of them?  i don't know what's the failure..

          thanks i'm desperate so far.

          • 3. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
            Tim Kurkoski Adobe Employee

            Killmograph,

             

            The problem you're experiencing sounds similar to the problem we diagnosed with After Effects CC but is unlikely to be the same thing.

             

            First, that problem only occurs with AE CC. You stated that you are also having problems with AE CS6.

             

            Second, the crash report you posted is from QuickTime Player 7. If that application has trouble running, that probably means there's a larger problem with QuickTime on your computer and you should solve that first.

             

            You said:

             

            Also, i can't see Adobe QT32 Server in the Activity Monitor, but i think this is not a problem because other quicktime files are imported ok.


            i can't see the QTserver in the Activity monitor but as i said before, Certain files such as mp4 and h264 works fine...even with quicktime X

             

            That QT32 Server is not running is positively the reason you are unable to use QuickTime files in AE. Do not confuse MP4 and  H.264 files with QuickTime format files. AE requires QT32 Server to be running in order to read QuickTime files, but it reads MP4 and H.264 files natively.

             

            If QT32 Server has crashed, there should be a crash log for it. Go to /Users/<username>/Library/Logs/DiagnosticReports. Note that the user Library folder is hidden by default on 10.7 and 10.8. It may be useful for us to look at that log, but ultimately I think you have a larger problem with QuickTime on your system that is not After Effects-specific.

             

            Also I'm lost WHERE the final qt components go:

             

            They go wherever they were installed to by their host application. Don't try moving these to different places.

             

            What you should do is try taking ALL of them out of the Library/QuickTime folder. If that solves your problem, put them back until you isolate the problem.

             

            Finally, I'd like to share my opinion (which is not necessarily technical fact) that installing an OS upgrade over the top of an existing OS is a risky proposition. I am more comfortable with wiping the OS clean and installing all applications fresh. The danger often lies in applications or OS extensions that are not compatible with the new OS. In your case I see several very old QuickTime components. (QuickTime VR!) If I were you, I would consider backing up your data, wiping the OS drive and installing 10.8 fresh.

             

            So, summary:

            1. If Apple's QuickTime applications are broken, you have bigger problems than AE. Troubleshoot that first.
            2. QT32 Server is necessary for AE to read QuickTime files. MP4 and H.264 are different things.
            3. Troubleshoot your QuickTime components, but who knows what other old cruft you might have in your machine.
            • 4. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
              Killmograph Level 1

              Hello Tim,

              thanks for the quick reply, really helpful. I never had this issue on SL so i gues is a Mountain Lion thing, which takes me to your final idea to backup and reinstall all form scratch. I didn't do that yet since i was working and needed the comp a lot.

              -Cleared the h264 thing.

              -Yes, it happens in all AE versions (Cs6,CC,)

              -I DO see ProRes Files in Quicktime X, but the finder doesn't make a preview either.

              -Still, i have two folders where the .component are located and don't know which ones remove/erase. The .components are in both folders :

              1-HD/Library/Quicktime

              2-HD/Users/User/Library/Quicktime

               

              -I have repaired disk permission several times.

               

              -I found the Adobe QTServer log crash file, there's a way to send you that file, can you see from there which is the main issue?

              Also i found a bunch of crash reports, such as qtkittrustedmoviesservice , com.apple.qtkitserver

              thanks in advance...

              Gustavo

              • 5. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
                Tim Kurkoski Adobe Employee

                Still, i have two folders where the .component are located and don't know which ones remove/erase.

                 

                Try both, but HD/Library/QuickTime is the main one.

                 

                I found the Adobe QTServer log crash file, there's a way to send you that file, can you see from there which is the main issue?

                 

                You can attach it to a personal message via the forum system. Or if you don't mind posting publicly, put it up on Dropbox or your preferred file sharing service and post the link here.

                 

                Crash logs don't tell us what the problem is, they're simply markers of the last actions of the applications. That is often and important clue in the investigation, but doesn't necessarily tell us why things have happened.

                 

                "Look here, Watson! These muddy wheel tracks indicate that the victim's runaway cart careened off the main road and into the forest. What caused him to change direction so suddenly?"

                • 7. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
                  Tim Kurkoski Adobe Employee

                  This is definitely not the same crash that we've been diagnosing with QT32 Server.

                   

                  This crash is in QuickTimeComponents.component, when QT32 Server attempts to get a list of available audio codecs.

                   

                  Interesting that it is looking for QuickTimeComponents.component in:

                  /Users/USER/Library/QuickTime/

                   

                  My user's Library directory does not have a QuickTime directory. (I am assuming that your user's name is USER.) I did find that file component file in System/Library/QuickTime.

                   

                  The screenshot of component files in your first post- which one of the three folders is that?

                   

                  I don't have a single folder that shows similar contents. I recognize most of the components, but they should be in separate folders. On my 10.8 machine, which is reasonably fresh with no third party codecs installed, here's what I have:

                   

                  HD/Library/QuickTime:

                  AppleIntermediateCodec.component

                  AppleMPEG2Codec.component

                   

                  HD/System/Library QuickTime:

                  AppleGVAHW.component

                  ApplePixletVideo.component

                  AppleProResDecoder.component

                  AppleVAH264HW.component

                  QuartzComposer.component

                  QuickTime3GPP.component

                  QuickTimeComponents.component

                  QuickTimeFireWireDV.component

                  QuickTimeH264.component

                  QuickTimeIIDCDigitizer.component

                  QuickTimeImporters.component

                  QuickTimeMPEG.component

                  QuickTimeMPEG4.component

                  QuickTimeStreaming.component

                  QuickTimeUSBVDCDigitizer.component

                  QuickTimeVR.component

                   

                  HD/Users/<my user name>/Library/

                  - No QuickTime folder exists in this location.

                   

                  So, based on comparing that one screenshot of yours to my own computer, I'd say you've got your component files all jumbled up in the wrong places. Did you manually copy them there? Try cleaning up those folders and see what you get.

                   

                  This is about the limit of my expertise on QuickTime components. I don't really know where each of these files is supposed to be, I'm just comparing your screenshot to what my machine has. It's clear that something isn't right with these files on your computer, so past this someone else with knowledge of QT will need to assist you, or you may want to contact Apple.

                  1 person found this helpful
                  • 8. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
                    Killmograph Level 1

                    I have removed the HD/Users/<my user name>/Library/Quicktime

                    Also tried to make the other 2 locations as you show in your system. Now, which codecs should i move from HD/System/Library QuickTime?

                    I have checked permissions and i'm getting this several times, i have repaired, and again the same errors:

                    Screen Shot 2013-08-09 at 9.59.03 PM.png

                    I'm feeling so lost since everything else on my computer runs just fine. Any further tip would be much apreciatted. TIA

                    • 9. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
                      Killmograph Level 1

                      I have read from Apple i can safely ignore the last permissions errors Disk Utility found, but still i can't find a proper solution of why this codecs are so messed up. As i said, the computer runs flawlessly, i just can't work wit a lot of quicktime files as i did till i've installed ML.

                      I can't imagine if i only have to work with sequence files for alpha information and just h264 and mp4..

                      Anyone else had this problem and needed to do a Clean install?

                      Anyone can tell me where i can find the latest Prores codec versions for QT pro?

                      i'm trying to avoid formatting the disk and reinstall everything since i lost several days already.

                      best,

                      G

                      • 10. Re: HELP!! After Effects can't import ProRes, Animation, QuickTime Pro crashes
                        Killmograph Level 1

                        Tim,

                        if you are around..

                        No changes so far on the behaviour.

                        -Cleaned the ACL permissions and Quicktime components with OnyX

                        -i tried to make my quicktimes folders again and similiar of what you have. Deleted third party ones, only leave the Apple.

                        -the folder 2-HD/Users/User/Library/Quicktime i have mentioned before is the one under the new Hidden Library, and you said you don't have it, so i'm still confused, sionce in lot of thread i read they need to go there. Yet i erased that one and leave the one at System/Library and the one in HD/Library

                        -Quicktime Player Version 10.2 (603.17) Plays Correclty the ProRes files. Nor the QuicktimePro. Still AE gives the "Moov" not supported alert...Even i can't re export it form Adobe Media Ecoder.

                        -Which version of QT pro is the correct for Mountain Lion 10.8.4?

                        -How about to remove QuickTime 7 at all?

                        The version is 7.6.6 but it says in file/info: Application (32-bit). It's correct?

                        thanks for your time,

                        -G

                         

                        I found a intermediate (BIG) solution!:

                        i have installed this Lion Security Update: http://support.apple.com/kb/DL1667

                        Restarted, now the system read Prores Files also After Effects can import them! Even Animation files, Png, etc.

                        Quicktime Pro version Version 7.6.6 (1709) and no crash so far!

                        Now, why i see is that the update or something removed the Prores codecs in the Quicktime codec option.

                        I do have installed in Libray/quicktime the AppleProResDecoder.component as before... what's missing?

                        I don't want to go back and have the same problem...should i reinstall ProAppsQTCodecs1.0.2?

                         

                        Message was edited by: Killmograph