Created files in InDesign and exported as Interactive PDF. The buttons work fine but some clients with Acrobat Pro see white boxes with black numbers over the buttons. My colleagues and I have Acrobat Pro and we don't see these numbers. I don't even know where to start searching to find an answer. Any ideas? Please help! I Have CS5 with Acrobat 9 Pro.
Have they got the Reading Order panel open?
I'm not sure if that's the issue. When I turn on the TouchUp Reading Order tool and show the Order Panel, I see gray highlighted areas and the numbered boxes do not match. However, the numbered boxes look similar to the ones my clients see. Is it possible to see different Reading Order based on different versions of Acrobat Pro?