2 Replies Latest reply on Aug 9, 2013 5:02 PM by A.T. Romano

    New video clips only show bottom half of frame

    goshawk28776

      Video clips shot with my new video camera only show the bottom half of the frame in Premiere Elements 3.0.  Older video clips show up just fine.

        • 1. Re: New video clips only show bottom half of frame
          Vinay Dwivedi Adobe Employee

          Hi,

           

          Thanks for your post. This issue is due to a security update released by Microsoft and it affects .wmv files only. Please go through this link http://support.microsoft.com/kb/2803821.

           

          To fix the issue please follow the steps listed below:

           

          Go to Control Panel\All Control Panel Items\Programs and Features then on the left hand top corner click on Installed updates.

           

          Un-install the update kb2803821. If you do not find this KB serch it by typing the exact name in the search box located at top right corner on the same page.

           

          Try importing the files again after restarting the machine.

           

          Thanks and Regards,

           

          Vinay Dwivedi

          • 2. Re: New video clips only show bottom half of frame
            A.T. Romano Level 7

            goshawk28776

             

            You say that this 1/2 video display is related to video from your new camera and Premiere Elements 3.

             

            The problem of the 1/2 video display has been associated specifically with .wmv format and a recent Windows Update kb file.

             

            But, I would ask, just whar brand/model camera do you have that is shooting .wmv video?

             

            By the way, what computer operating system are you running Premiere Elements 3 on....Windows 7 32 or 64 bit or Windows XP 32 bit?

             

            The Announcement that we have post at the top of this forum is as follows:

             

            Announcement: Windows Update Causes Half of Display to Be Blacked Out

            MicroSoft has issued an Update for Windows, that is causing problems with Displays. The following is from Talbot McInnis, who tracked down this problem, and offers a fix:

             

            "MS bulliten MS13-057.  Specifically, on XP kb2834904 and on windows 7 kb2803821 is causing a problem

            .

            For us, it occurs when decoding WMV9 files.  Not all uses of WMV decoding are affected, but I confirmed that when connecting the WMV decode DLL to a sample grabber for RGB32 video, the frames arrive black on top, so that points directly to decoding internals of the WMV Decode dll.

             

            You can uninstall these windows updates to resolve your problem."

             

            There are several threads on the problem that this Update is causing on the PrE and PrPro Forums, so one can get more details. So far, there is not another fix from either MS, or Adobe.

             

            Also, see this Adobe KB Article: http://helpx.adobe.com/premiere-pro/kb/wmv-files-corrupted-import-or.h tml

             

            This notice suggests deleting Windows Update kb 2834904 for Windows XP, and Windows Update kb 2803821 for Windows 7. So, please let us know your situation and whether any of this applies to you and whether your problem was solved by taking one of these actions.

             

            Thank you.

             

            ATR