8 Replies Latest reply on Aug 10, 2013 9:08 AM by Steve Grisetti

Program keeps shutting down

Jollestudio Aug 10, 2013 1:04 AM

And each time it's when playing the video I've made, but only when captions are on. I find that strange. Like my computer can't handle me adding captions to my video. Well, I can add it, but when playing what I've made and the caption comes on, the program never fails to shut down. "Adobe Premire Elements 9 has stopped working", after which I have to close down the program. Can I solve this? It really is annoying, makes it unbelievably frustrating to edit if I'm going to use captions. And I'd like to do that.

1. Re: Program keeps shutting down

fallsoveralotcuzshesfell Aug 10, 2013 1:13 AM (in response to Jollestudio)

It might help to make sure you have no other applications open at the same time
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2. Re: Program keeps shutting down

Steve Grisetti Aug 10, 2013 6:09 AM (in response to fallsoveralotcuzshesfell)

It sounds as though you have not got an efficient workflow set up (or that your hardware is being overwhelmed).

What model of camcorder is your video coming from and what format and resolution is it?

When you started your Premiere Elements project, which project settings did you select? (You can see the setttings listed, but you can not change them, under the Edit menu.)

If you have set up your project with the correct settings for your video, you will NOT see red lines above your clips when you add them to your timeline in Timeline mode. Is that the case in your project?
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3. Re: Program keeps shutting down

the_wine_snob Aug 10, 2013 7:09 AM (in response to Jollestudio)

By "captions," do you mean Titles, that you have added to your Timeline?

Along with Steve's and Fallsoveralot's comments and questions, you might want to take a look at this article, on what info would be so very useful, in helping you: http://forums.adobe.com/message/3220274#3220274

Good luck,

Hunt
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4. Re: Program keeps shutting down

Jollestudio Aug 10, 2013 7:22 AM (in response to Steve Grisetti)

My camcorder is a Flip Mino HD. As for format and resolution, I don't really know what you mean. Where do I see that?
As for the settings, if I'm looking at the right place, they are "Sony XDCAM EX 720p". Maybe that's not what you mean.

Well there are red lines above when I add an effect, such as a fadeout or whatever, and also above each one of the titles (Bill Hunt: yes, titles, not captions, sorry)
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5. Re: Program keeps shutting down

the_wine_snob Aug 10, 2013 7:43 AM (in response to Jollestudio)

For the information on your Clips, this article has links to MediaInfo and G-Spot, two great, free file info utilities, plus a lot of background on Video files: http://forums.adobe.com/thread/440037?tstart=0

Good luck,

Hunt
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6. Re: Program keeps shutting down

Steve Grisetti Aug 10, 2013 8:31 AM (in response to Jollestudio)

It sounds like you've got your project set up properly for your video. Though I do recommend you render (press Enter) whenever you see red lines above the clips on your timeline.

That said, what processor do you have have, how much RAM and how much free, clean space is on your hard drive? When did you last run Disk Cleanup and the Defragmenter?
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7. Re: Program keeps shutting down

Jollestudio Aug 10, 2013 9:06 AM (in response to Steve Grisetti)

You know, this is kinda funny. My problem appears to have been solved by pressing enter, once. That was all that was necessary, apparently. Thanks Steve Grisetti.
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8. Re: Program keeps shutting down

Steve Grisetti Aug 10, 2013 9:08 AM (in response to Jollestudio)

Great news, Jollestudio!

Please don't forget to mark this question as answered.
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