14 Replies Latest reply: Aug 11, 2013 11:27 AM by buidlmacha RSS

    CC Bridge encountered a problem, why can't i fix this?

    buidlmacha Community Member

      Opening bridge brings up CC Bridge Problem.JPG

       

      Trying to purge the cache in preferences makes Bridge lock up, it shows "Building criteria..", is totaly unresponsive to any klick commands, and can only be shut down in Task Manager.

       

      Ever time I open bridge, it opens the last folder I encountered the problem with, and I have not found a way to fix this yet.

      I can't get into the application folder where the cache resides, because Windows 7 has a default tendency to lock you out of certen places in the operating system.

       

      Please has anyone an answer on how to fix this.

       

      Thanks,

      Oskar F. Neuhold

        • 1. Re: CC Bridge encountered a problem, why can't i fix this?
          Curt Y Community Member

          You have to go to user/AppData/roaming, which is a hidden file.  Turn on option to view hidden files in Windows Explorer.  Delete the cache files.  They will rebuild.

          • 2. Re: CC Bridge encountered a problem, why can't i fix this?
            buidlmacha Community Member

            Thanks for the suggestions. I did manually delete the cache files, but it did not fix this particular problem.

            I had to move the folder CC Bridge locked up on, out of the location it looked for when opening, in order to use bridge and navigate in it.

            Here is the strange situation: To test Bridge I open random folders from random locations, and at first it seemed to work fine, until I stumbled upon another folder which made bridge lock up just as before.

            I can get Bridge into a stage where it is not frozzen, but then it gets into the "Building criteria....." mode and never finishes the operation.

            So far the CC experience was disapointing for all the little hickups I have to indure.

            • 3. Re: CC Bridge encountered a problem, why can't i fix this?
              Curt Y Community Member

              buidlmacha wrote:

               

               

              I had to move the folder CC Bridge locked up on, out of the location it looked for when opening, in order to use bridge and navigate in it.

              Here is the strange situation: To test Bridge I open random folders from random locations, and at first it seemed to work fine, until I stumbled upon another folder which made bridge lock up just as before.

              If you move Bridge, or any other program, from default installation location you can have problems.  If you move after installation you will have problems.

               

              Look closely at the folder that makes bridge to lock up.  THere is a file in there that is corrupt.  Isolate which one.

              • 4. Re: CC Bridge encountered a problem, why can't i fix this?
                buidlmacha Community Member

                Everything works fine in CS6! I might have to dump CC, it's not ready for prime time yet.

                • 5. Re: CC Bridge encountered a problem, why can't i fix this?
                  Curt Y Community Member

                  Even though it is now a seperate download it should work same as CS6 Bridge.  The only problems seem to be with getting Output Module working.

                  • 6. Re: CC Bridge encountered a problem, why can't i fix this?
                    buidlmacha Community Member

                    A major plug in, like NIK, has also lost it's functionality in CC Bridge. One could say, let NIK (Google) update there software to have it work properly.

                    Don't use a external fast hard drive connected by USB3 as a scratch drive. It will bring CC to it's knees. Had to find out the hard way that CC can't handle USB3.

                    And the fun continuous.

                    • 7. Re: CC Bridge encountered a problem, why can't i fix this?
                      Curt Y Community Member

                      Bridge is just a file browser, so unsure how you would use a NIK plugin.  Also, scratch drive is for Photoshop.  Bridge uses a cache for thumbnails.  And yes the faster the HD or using SSD will spead up cache writing.

                       

                      If using external drive for scratch do a test, some say not all USB 3's are equal and connection and drive should have 100 mb/sec throughput.

                      • 8. Re: CC Bridge encountered a problem, why can't i fix this?
                        buidlmacha Community Member

                        Under Tools, in CS6, one has the option to open in bridge selected images directly in NIK. I see the NIK (Google) listed in the CC Bridge plug in folder, but it does not show up in the tools panel like in CS6.

                        The problem with CC Bridge continuous.

                        I understand references to possibly corrupted or moved files being the cause of my problems, but the fact is, I have not moved any files and files which will not open in CC Bridge work just fine in CS6. Why would they appear corrupted to CC Bridge and not CS6 Bridge? Come to think of it, this problem was not an issue after the initial installation of CC Bridge, but we had an update since then, if I recall correctly.

                        I am just grasping for straws, to get to the bottom of this. Right now CC Bridge is useless, because I never know when cache can't be accessed and freezes the whole operation.

                        • 9. Re: CC Bridge encountered a problem, why can't i fix this?
                          Omke Oudeman Community Member

                          I am just grasping for straws, to get to the bottom of this. Right now CC Bridge is useless, because I never know when cache can't be accessed and freezes the whole operation.

                           

                           

                          For NIK try both these links if you have not already done so and be sure to have the latest versions installed:

                           

                          https://support.google.com/nikcollection/answer/3212033?hl=en&ref_topic=3000839

                           

                          https://plus.google.com/+NikPhotography/posts/iWmXLsBhhii

                           

                          As for Cache, if you double check you have deleted the cache file manually and followed other remarks Curt made you should be able to run a Bridge CC with a clean cache file. Also double check for hidden cache files in your folders (menu view / show hidden files) and look for Bridge CacheT files. They can be conflicting and are the result of the setting to write cache to folders when possible. A setting that did more harm then providing productivity to my opinion...

                          • 10. Re: CC Bridge encountered a problem, why can't i fix this?
                            buidlmacha Community Member

                            Thanks, but yes, I am familiar with the referenced information on how to install NIK. NIK works fine in CC, but as I indicated, the shortcut to the NIK function in the tools panel, is not available in CC Bridge.

                             

                            To repeat again, the CC Bridge cache is manually cleared out, but then CC Bridge hangs on "Building criteria..", and can only be brought out of the endless grinding (freeze), in Task Manager.

                             

                            I appreciate your involvement in trying to solve my problem, but I was hoping somebody would come up with a new angle.  

                            • 11. Re: CC Bridge encountered a problem, why can't i fix this?
                              Omke Oudeman Community Member

                              but I was hoping somebody would come up with a new angle. 

                               

                               

                              Sorry, don't use NIK and am on a Mac.

                               

                              On a Mac you can also delete a plist file from the preferences in the User library, together with manual deleting cache and resetting prefs (for Win hold cntrl while restarting Bridge) and this is the hard way to reset Bridge to factory defaults and solving almost all problems, including problems with start up scripts.

                               

                              However I don't know the Win equivalent. There is a very long thread about building criteria keeps hanging (mostly Win) but I never have experienced this.

                               

                              An other alternative would be uninstall using Adobe Cleaner tool but that would be your last option and only if you are sure NIK itself should work with Bridge CC. I did not hear it doesn't but that does not proof it will work neither I'm afraid…

                              • 12. Re: CC Bridge encountered a problem, why can't i fix this?
                                buidlmacha Community Member

                                (for Win hold cntrl while restarting Bridge), this was the right advise. How stupid of me, I should have known better!

                                Well, as long as I find my way back home from the grocery store, I will be all right.

                                 

                                Thanks, now I will print in big letters the Adobe Reset function, and hang it on a wall.

                                • 13. Re: CC Bridge encountered a problem, why can't i fix this?
                                  Curt Y Community Member

                                  While purging cache with reset preferences works for most, there are still times one has to go into AppData/Roaming and delete cache files.

                                  • 14. Re: CC Bridge encountered a problem, why can't i fix this?
                                    buidlmacha Community Member

                                    You are right, but I suspect there was something else out of whack then just the cache issue.