Don't know, but we've had the same problem. No response for days on end, despite Gold support on our CF servers. Every once in awhile a tech on our end will get lucky and a tech on their end will answer the phone, but really doesn't seem worth the money ...
What number do you use to contact tech support? thanks
We apologize for the inconvenience caused to you. Please check the personal message sent to you.
Thanks very much. We connected yesterday and will resume today.