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1. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
I'm also very interested to see a reply to this one.
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2. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
Hi,
As far as I am aware, the IT department can do exactly that, create a group policy for those users at the server end, and by adding those users to the group policy, they will have the ability....
That system has been around for years under Windows Domain Servers and I assume it still is.
After all, the idea of having thse group policies, is to do exactly what you are asking.
So to answer the question, yes it can definitely be done.
Kind regards
Rossco
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3. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
It's been over two weeks since I logged this request for some technical information from the Adobe team about how to set up a basic user account for corporate users on Win7 or Win8 to run Captivate with administrator privileges.
So far nobody has chimed in with a solution. Are we to conclude that the only way corporate users can get Captivate 6 or 7 to work on Win7 is to demand they be given full admin access to their computers? In most companies with locked down OSs that is simply not going to happen.
There must be a way to set this up. Is there nobody at Adobe who understands this area well enough to offer a solution?
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4. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
Surely those working at Adobe would be working under a similar environment with similar issues?
Not only is this an issue for me - I can now no longer publish due to the SWF error.
And have tried the numerous ways to fix it. (I'll save that for the correct forum thread though.)
However it is making me a very disgruntled Adobe User.
I have been an adobe advocate in the corporate / government realm for quite some time - however...
I'm beginning to think I should have chosen a competitor in this market. May even ask for my money back.
Because at this present moment this software is useless to me and does not do what it says it does.
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5. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
Hi Rod/Everyone,
Rod, the way I see it, this is NOT an adobe issue, it is purely and squarly in the IT departments court. They can have a script that says when a captivate is launched on a users computer, the run that app as admin.
This has and is not a problem at Adobe or for captivate, your IT department can make this happen for you.
End of story really. Get your IT department to make it happen, and if they say they don't know, then tell them to find out how by talkig to the appropriate people at Microsoft tech forums, there are plenty of great Techies there. And if you wanted to make sure, then join one of the MS Forums and ask them there.
It is not a matter of whether (your it dept) can, just how to do...
My experience with IT departments that don't know how to do something, they generally say it can't be done, rather then they don't know.
Hope this helps
Kind regards
Rossco
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6. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
You misunderstand Rossco.
I am not personally in this position. I am seeking a solution ON BEHALF of many other Captivate users that find themselves in this difficulty with no solution because their IT departments do not seem to have the technical knowhow required to pull this off.
If you were also personally in this position and you had leaned on your own IT department to find the solution you would then have discovered that information about how to set up a standard user with Admin privileges ONLY for a single application is not that easy to do. There are lots of posts all over the internet asking for solutions, but most of the proposed solutions do not seem to work for at least some users.
So why did I ask Adobe to help? Well when this issue first emerged, someone on the Adobe Captivate team posted a step-by-step instruction about how to achieve this solution, but I cannot find that original post anywhere. So I've asked again in the hope that someone on the team can repeat the steps and save a lot of people a lot of time.
Although technically the issue may not be Captivate itself, but the way Windows implements UAC and security, the issue nonetheless effectively disables Captivate for any user unable to launch it with Run As Administrator privileges. If you build an application that does not work on someone's system...after they paid a lot of good money for it...good customer service practice demands that you try to assist the customer by at least providing information about how they can configure their system to accommodate your app. If you KNOW a large number of customers cannot run your app, and you refuse to help, what does that say about your company?
All I'm asking for here is a little helpful information from someone in Adobe with technical expertise in this area. And it's not for myself, its for others that have this problem and cannot find a solution.
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7. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
Hi Rod,
Correct, I did think that you were in this situation yourself, but understand this now....
I do not agree with your comments about the difficulty in getting this working for users and it IS an easy solution, purely by doing some scripting for that users machine etc. I am/have also been in this situation where I am currently working in now.......I do not have local admin access but instead of scripting, the solution for us was to store the cache (captivate) in a different non network location etc....problem fixed for us :-)
Even though we had/have an H: drive, this was a network location and CP did not like it at all and would not run, however when we pointed that to our profile folder on the C drive (which everyone has access to their own) profile folder, then all worked fine.
Another workaround for us was to use a USB drive/stick to point the Cache folder at. Either one worked for us.
All that aside, it really is a simple solution for the IT department to achieve without having to give local admin access for the user.
Hopefully I am on the right track now ;-)....
Oops, forgot to add, they could also use group policy settings.
Kind Regards
Rossco
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8. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
Hi Again Rod,
Is this only happeneing with Win7/8? & is it because of the Cache?
Cheers
Rossco
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9. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
@Rossco,
This happens in any version of windows that uses User Access Controls (UAC) which includes WinVista, Win7 and Win8 (so far).
If you do not agree with my comments that this technical issue is more difficult to crack than it might seem, perhaps you could obtain some information from your helpful IT gurus about the coding of this script you keep referring to. If you were able to supply us the details then we could all put this puppy to bed and get on with life.
The issues you refer to in your second last post are not the same as the one I'm asking about here. It is well known that Captivate's default locations for project cache and publish folders must be local to the machine hard drive and not on a remote LAN drive or virtual drive.
But those issues have nothing to do with launching Captivate with Run As Administrator privileges. THAT'S the fundamental issue we're trying to solve in this thread. How to get NON-administrator users to be granted rights to launch ONLY Captivate with Administrator privileges. Without administrator privileges there are many Captivate functions (e.g. screen capture and audio recording) that can sometimes cause the app to stop responding or crash completely.
If you've got a bunch of IT guys handy that consider this a trivial task and can tell the rest of us how it's done, then PLEASE supply the specifics. Don't just keep telling us it's easy. GIVE US SOME STEP BY STEP INSTRUCTIONS.
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10. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
DOH! my bad.....I/we run WinXP at present and no UAC.
However, all may not be lost, try some of these options as posted on teh MS Technet forums....An admin person may need t do this first to enable this for that user...
Apologies for misundeerstand situation. ;-( hate it when that happens!
Try these two options:
Using Compatibility Mode
NOTE: This will allow you to always have the program run as an administrator when you open it.1. Right click on the program shortcut or program .exe file, then click on Properties, and on the Compatibility tab. (See screenshots below)
NOTE: If you are doing this while logged on as a standard user instead of an administrator, then you will need to also click on the Change settings for all users button and type in the administrator's password.http://www.sevenforums.com/attachments/tutorials/12832d1243933304-run-administrator-compat ibility_mode1.jpghttp://www.sevenforums.com/attachments/tutorials/12832d1243933304-run-administrator-compat ibility_mode1.jpghttp://www.sevenforums.com/attachments/tutorials/12832d1243933304-run-administrator-compat ibility_mode1.jpgUAC, then click on Yes to apply permission to allow the program to run with full permission as an administrator.
2. To Always Run this Program as an Administrator
A) Check the Run this program as an administrator box, and click on OK. (See screenshots above)
3. To Not Always Run this Program as an Administrator
A) Uncheck the Run this program as an administrator box, and click on OK. (See screenshots below step 1)
4. Open the program.
5. If prompted byNOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.
Using Advanced Properties
NOTE: This will allow you to always have the program run as an administrator when you open it.1. Right click on the shortcut of the program, then click on Properties.
2. Click on the Shortcut tab for a program shortcut, then cllick on the Advanced button. (See screenshot below)http://www.sevenforums.com/attachments/tutorials/12834d1243933304-run-administrator-advanc ed_properties1a.jpghttp://www.sevenforums.com/attachments/tutorials/12834d1243933304-run-administrator-advanc ed_properties1a.jpghttp://www.sevenforums.com/attachments/tutorials/12834d1243933304-run-administrator-advanc ed_properties1a.jpghttp://www.sevenforums.com/attachments/tutorials/12836d1243933304-run-administrator-advanc ed_properties2.jpghttp://www.sevenforums.com/attachments/tutorials/12836d1243933304-run-administrator-advanc ed_properties2.jpghttp://www.sevenforums.com/attachments/tutorials/12836d1243933304-run-administrator-advanc ed_properties2.jpgUAC, then click on Yes to apply permission to allow the program to run with full permission as an Administrator.
3. To Always Run this Program as an Administrator
A) Check the Run as administrator box, and click on OK. (See screenshot below)
4. To Not Always Run this Program as an Administrator
A) Uncheck the Run as administrator box, and click on OK. (See screenshot above)
5. Click on OK. (See screenshot below step 2)
6. Open the program.
7. If prompted byNOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator
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11. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
@Rossco again...
Your suggested solutions all require that someone with IT Administrator privileges gives their admin password to a standard user so that they can type it in and run Captivate each time. In most companies I have worked in that have locked-down systems THIS WILL SIMPLY NOT HAPPEN. IT people just don't hand out their precious passwords to general users in case they then start installing their own apps and doing all manner of other stuff the IT department believes will bring down civilization as we know it.
In most locked down SOEs a general user either cannot see options to configure Compatibility Mode or Run as Administrator or else it is greyed out for them.
What we're looking for here is a solution that IT Admins can implement that is 'set and forget' whereby the basic user can always launch the app with admin privileges but WITHOUT needing to type in any special passwords each time.
Your previous comments about setting up a group policy in Windows are on the right track. We need more information about that solution.
Anybody else out there with ideas??
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12. Re: How can IT departments set up basic users to run Captivate with Administrator privileges?
Yes thats right, that I why I said the administrator might have to set it up for the user, no need to give password away...
And yes, I believe group policy would be the preferred option..
Cheers
Rossco
