1 Reply Latest reply: Aug 12, 2013 5:57 AM by iAnkitkhurana RSS

    creative cloud updates fail

    helenbeee

      I get a fail message and a direction to uninstall DreamweaverCC to complete update process using the creative cloud desktop. When I try to locate the application to uninstall it its not in the program list in the control panel. Dreamweaver also is not visible in the start menu. I tried deleting the Dreamweaver folder but it makes no difference. I cannot uninstall or download or update.

      This is very frustrating and I have wasted more than one day trying to resolve this problem. Have not found any solution to the problem on the forums when I tried to get customer service they told me they didnt deal with that particular problem and gave me no referral to any other help?????

      SO ADOBE WHAT AM I SUPPOSED TO BE DO????

      Please give me some idea of how to resolve this issue ironically I am supposed to be giving a class estolling the virtues of a creative cloud technology using your service as an example........................I think Ill be holding off of that for awhile as I cant demonstrate anything to them GRRRRR!